Ted Stodolka is the Head of Global Consumer Experience at SharkNinja.

With a career spanning over three decades in customer experience, Ted shares his journey from his first job to becoming a leader in the CX space.

He discusses the evolution of customer service, the role of AI and technology in enhancing customer interactions, and the importance of a frictionless consumer experience.

Ted emphasizes the value of listening to frontline employees to understand customer needs and improve service.

This episode offers deep insights into the CX industry's trends and the significance of putting the consumer first.

In this episode of LFG with JJ, Arnab Mishra, CEO of Xactly, joins Juan Jaysingh for a captivating dialogue.

Arnab recounts his inspiring journey as a first-generation immigrant, shaping his career in technology, banking, and private equity.

He explores the evolution of customer experience and sales performance, emphasizing generative AI's role in enhancing customer interactions and internal operations.

The conversation shifts to the importance of customer retention for business growth and the challenge of delivering exceptional customer experiences.

Arnab offers insights on skill development, first principles thinking, and empathy.

Tom Lewis, the Partner at Newport LLC, joins Juan Jaysingh on this episode of LFG with JJ, delving deep into the intricate world of CX and AI technologies. 

Tom, with his vast experience in the CX realm, sheds light on the disruptions and transformations that have been reshaping the industry.

While he acknowledges the human-intensive process of customer service, Tom also brings to the table the increasing trend and challenges of automating various facets of the service.

The episode takes a significant turn when Tom touches upon the topic of AI strategies in customer service. 

He offers a balanced perspective, opining that it's premature to pinpoint clear winners and losers in the AI-driven CX landscape.