What if the biggest thing holding your business back isn’t your strategy… but your culture?

In this episode of Keep The Change, I’m pulling one from the archives with one of my favorite humans on the planet, Euse Mita. He’s the Chairman of Icona Resorts, a former top leader at Half-a-Car, and the kind of leader whose presence just calms the room while still calling you higher.

And here’s what I love about this conversation: it’s not theory. It’s lived. It’s practical. It’s heart-first leadership with real-world proof.

What we get into

We talk about the difference between running a business from your head versus leading from your heart, and why so many companies can’t even explain their culture (because… they don’t actually have one).

Euse breaks down what it looks like to build a mission people can sink their teeth into, not corporate “blah blah,” and why repetition is the foundation of learning (weekly training, not yearly pep talks).

He shares how Icona’s culture is so clear that anyone on the team can explain it, from the GM to the dishwasher, and how that culture has helped their hotels rank #1 in their markets on TripAdvisor because guests don’t just feel served… they feel loved.

We also go straight into the dealership world and how leaders can create harmony across departments (think: an orchestra, not a bunch of competing sections), why appreciation is a leadership superpower, and why using someone’s name might be one of the simplest culture-builders you’ve forgotten.

And then we go deeper into faith, discipline, and what it looks like to live with a plan, not just for money or health, but spiritually too.

This is the kind of episode you don’t just listen to.

You replay it.

Because it reminds you what leadership is supposed to feel like.

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Connect with Bart Nollenberger:

• LinkedIn: https://www.linkedin.com/in/bart-nollenberger-4949405a/
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Culture isn’t what’s written on the wall.
It’s what people feel when pressure hits.

In this solo episode of Keep The Change, I go deeper than I usually do. Just a real, honest conversation about what culture actually looks like when it shows up every single day in meetings, in one-on-ones, and in the moments that matter most.

If you think culture is a mission statement, a handbook, or a poster in the breakroom, this episode will challenge you. Because culture doesn’t live at the corporate level. It lives at the manager level. And whether people feel valued, trusted, and motivated has far more to do with leadership behavior than policies or pay plans.

What we talk about in this episode:

• Why culture is not what leaders intend, but what people experience
• How two managers under the same roof can create completely different workplaces
• A real story from my early dealership days that changed how I think about leadership
• What Gallup research reveals about managers and employee engagement
• Why “love at work” isn’t soft, sentimental, or lowering the bar
• What culture scorecards reveal that leaders often don’t see coming
• Why awareness, not skill, is usually the real leadership gap
• How great leaders hold people accountable without crushing trust
• The shift every modern leader must make from boss to coach

This episode is for leaders who genuinely want to grow.
For managers who care about results and people.
And for anyone willing to ask the harder question: “What’s my role in the culture we’re creating?”

If you lead people, this conversation will hit close to home.
And if it resonates, share it with someone who does.

Because culture doesn’t change by accident.
It changes when leaders choose to grow.

Let’s go. Let’s grow.

Enjoying the show? Subscribe and leave a review on your favorite podcast players!

• Subscribe on Apple: https://podcasts.apple.com/us/podcast/keep-the-change/id1622521488
• Subscribe on Spotify: https://open.spotify.com/show/2xcQk7kNGNOnWuZ14aDkWC
• Connect with Bart Nollenberger:
• LinkedIn: https://www.linkedin.com/in/bart-nollenberger-4949405a/
• Facebook: https://www.facebook.com/BartNollenbergerCoaching

What if the thing holding your business back isn’t strategy… but communication?

Before you scroll past this episode thinking, “Ahhh, culture stuff isn’t my thing,” hear me out, because what we’re really talking about here is profit, performance, and people actually wanting to work with you.

In this solo episode of Keep the Change, I pull back the curtain on something most leaders avoid until it’s costing them real money: organizational culture. More specifically, I walk through the Cultural Impact Scorecard — a 360°, anonymous assessment that reveals what your team actually experiences every day… not just what leadership thinks is happening.

And trust me, the gap between those two can be expensive.

Here’s what we get into:

• The 10 key culture drivers every dealership and business should be paying attention to
• Why communication and continuous learning are the two most common (and dangerous) breakdowns I see after 40 years in this industry
• Real-world examples of how strong results can hide weak leadership habits
• The Three Cs of Communication (Connect, Convey, Check) — and how they eliminate conflict before it explodes
• Why “we had a sales meeting” is not the same as developing your people
• How personality styles (DISC) silently sabotage teams that otherwise like each other
• And the uncomfortable truth: if your people aren’t growing, your business eventually won’t either

This episode isn’t theory. It’s field-tested. It’s what I’ve seen work — and fail — inside real dealerships, real leadership teams, and real businesses that wanted the next level but couldn’t quite break through.

Schedule your complimentary 15-minute strategy call: https://calendly.com/bartcoach/15min

Enjoying the show? Subscribe and leave a review on your favorite podcast players!

• Subscribe on Apple: https://podcasts.apple.com/us/podcast/keep-the-change/id1622521488
• Subscribe on Spotify: https://open.spotify.com/show/2xcQk7kNGNOnWuZ14aDkWC

Connect with Bart Nollenberger:

• LinkedIn: https://www.linkedin.com/in/bart-nollenberger-4949405a/
• Facebook: https://www.facebook.com/BartNollenbergerCoaching