In this episode, Kasandra Riggs shares how her passion for service, leadership, and community engagement fuels her work at HOYA and beyond—empowering teams, mentoring future leaders, and creating lasting impact.

About the guest:

Kasandra ‘Kas’ Riggs is a passionate advocate for community service and volunteerism, with over 25 years of leadership experience in customer care. As Director of Customer Care at HOYA, she has spent the last nine years building high-performing teams and driving impactful initiatives.

Additionally, Kas serves as HOYA North America's One Vision Country Manager, championing the pillars of Community, Environment and Workplace. Guided by the principle "Focus on a Better Tomorrow, Today," she leads local One Vision ambassadors across the US and Canada, who support our communities, reduce our environmental impact, and foster a safe and diverse workplace.

Beyond her professional role, Kas is deeply committed to making a difference. She has served on the Board of Volunteers of America Texas, led a mentorship program with the Texas Rangers Baseball Foundation, and co-facilitated anti-racism initiatives with Hope For All Colors. Kas’s dedication to service was sparked in childhood, delivering food to rural families with her father—an experience that shaped her lifelong mission to uplift others. Her contributions were recently recognized when she was honored as a Black History Leader in Dallas-Fort Worth. A former expatriate who lived in Uruguay for three years, Kas brings a global perspective to leadership and service. She is a driving force for positive change, making an impact one community, one team, and one act of kindness at a time.

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