As I say on this final show in the first series, the topic is:

‘Something we’ve been talking about since the first episode. … The first word on conflict management is “collaboration”’ and the last is ‘culture’, because that ‘runs under, over, around and through everything you need to collaborate successfully’.

To demonstrate that, there’s a little montage of clips from earlier episodes, with:

• Julian Treasure – on listening,
• Colleen Jolly – on being divided by a common language (who also speaks from experience this time, about going by the book on her first trip to the UK),
• Chris Arnheim – on jargon,
• Graham Music – on empathy,
• Sophie Scott – on the power of speech and
• Jennifer Veitch – on healthy lighting -

Which all touch, either expressly or by implication, on the influence of culture.

The new voice on this show belongs to Prof. David Howes of Concordia University – who demonstrates that ‘universal truths’ may only be universal among people who believe them.

As always, we finish on a light note. To be honest, there are so many laughs in Colleen’s section, she could have covered this as well!; but I go back to the trans-Atlantic networking discussion I dipped into earlier in the series, with:

• Mark Amtower,
• Ardell Fleeson and her British colleague,
• Chris Tollast.

I won’t be away from the pod for long, but while I am, I’ll still be blogging – https://www.savvybusinessresolutions.com/blog - if you:

keep an eye on that or

come and join me on Linkedin – www.linkedin.com/in/sherie-griffiths

I’ll let you know when the new series is ready to go. There are also other projects in the pipeline, which I’ll be posting about in the not too distant future.

In the meantime, if you need help with any aspect of conflict management at work, come and talk to me! All my details are on the website:

http://www.savvybusiness.com

In the penultimate episode of this first series of the pod, I’m:

• Busting a myth,
• Speaking from experience and
• Sharing a tip,

On a topic which ought to be about bridging relational distance – although it can be quite divisive.

I’ve touched on one component of emotional intelligence (EI) in Episode 5. You’ll hear a couple of short clips from that show – along with another contribution from Graham Music of the Tavistock Centre, on the subject of empathy.

EI is a vital skillset In conflict management. Aside from anything else, it helps us understand fundamental needs – our own and other people’s. As I say on the show:

‘So much conflict flows from misunderstanding around needs’ – so that’s going to be the subject of this week’s blog – published a couple of days after the pod at

https://www.savvybusinessresolutions.com/blog

For now, if you need help with any aspect of conflict management at work, come and talk to me! All my details are on the website –

http://www.savvybusinessresolutions.com

Shownotes:

Picking up on last week’s show, about where works best for communication – and how space can create, aggravate or de-escalate conflict, this time, we’re talking about how time can do the same. ‘We’ includes two returners from earlier episodes – and an unusual first-timer.

I also talk about Prof. Matt Walker – billed as ‘The world’s No. 1 sleep expert!’ I’m hoping to get Matt on the programme in the next series; but for now, I recommend his online content – including his TED talk:

‘Sleep is Your Superpower’.

https://www.ted.com/talks/matt_walker_sleep_is_your_superpower/

Why are we talking about sleep on a podcast about work time? Because it’s the most important investment you can make in your work-related conversations – aimed at conflict management, or anything else. I know that might sound crazy – I acknowledge that on the show – but it really isn’t.

That said, we don’t spend the whole episode asleep!:

Dr. Jennifer Veitch of The National Research Council of Canada (who was on last week’s show) helps me bust another myth – backed up by a brief appearance from

The Bonzo Dog Doo Dah band’s ‘Urban Spaceman’ (it all makes sense when you hear it – honestly!) and

Rob Jones of Ultimate Content (who was in the background in Ep5 – when I was talking about the job interview from hell!) shares a tip on making the most of your attention resources).

In between, I speak from experience, about a time culture clash.

On the blog, I’ll give you some tips to help- you cut the risk of conflict arising from:

An ‘always on’ culture,

Communication silence and

‘covert’ time-shifting.

Next week’s show is the penultimate in this first series of the pod – I’m already planning the second! In the meantime:

If you need help with any aspect of conflict management at work, come and talk to me! All my details are on the website –

http://www.savvybusinessresolutions.com