About the Episode

If you're looking for authenticity and people-first leadership, then this is the episode for you!

Charlotte and Kellie talk through employee engagement, motivations, fulfilment and playing to each individual's strengths to make a stronger and more successful company culture.

They also riff on the subject of embedding company values into the entire people lifecycle - starting at company inception, people hiring, business objective setting and goal planning conversations.

Key takeaway: North Star's are not just for businesses, take the time to understand and develop the North Star for each of the people in your team!

About Charlotte

Charlotte Cobbaert is the Head of Customer Success at Collective Benefits, an insurtech and benefits platform for independent workers. Her entire career has evolved around worker engagement from leading an employee experience programme when working in Spain to joining the world of HR tech in the UK.

Building great teams by making people's careers a core priority is how Charlotte is looking to make an impact in her career. She also strongly believes that bringing authenticity into her leadership style and not being afraid to truly "be herself" will go a long way.

How to connect with Charlotte and their initiatives

LinkedIn: Charlotte Cobbaert

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Susie Robinson, author of the book Transform to Outperform.

This is a fascinating masterclass on how great teams work together and achieve levels of super power, achievements and impact. Take a listen to the episode, read the book and develop your super powers and those around you!

Take a listen and let us know your thoughts!

About Susie

Susie Robinson is CEO of Transform2Outperform. She helps clients deploy HR solutions and leadership development which unlock breakthrough performance. During a 30-year international, corporate career culminating in Executive HR leadership with DHL Supply Chain, she worked closely with thought leaders in the field of HR and Organisation Development. She has led successful large-scale transformation and world-class HR functions. Her passion lies in developing leadership potential through expertise in transformation, personal and leadership development. Her mission is the creation of better working lives by detoxifying and re-energising the workplace and converting good leaders into great, dynamic leaders who are committed to delivering an outstanding leadership experience for their people and extraordinary results.

How to connect with Susie and their initiatives

LinkedIn: ⁠Susie Robinson

Website: Transform2Outperform

Buy the book here!

About the Episode

On this episode of the podcast, our host, Kellie Lucas, talks with Bryan Hochstein, Associate Professor of Marketing at the University of Alabama.

As one would expect when talking to an academic, the conversation was philosophical, enlightening and thought-provoking. Areas of conversation were leadership styles between Sales and Customer Success and the utopian dream of balance in business and prevailing markets.

Take a listen and let us know your thoughts!

About Bryan

Bryan W. Hochstein (Ph.D. Florida State University) is an Associate Professor of Marketing at the University of Alabama. Prior to his current role, Dr. Hochstein (Dr. H) was a sales executive with Time Warner Media. Dr. H is considered an academic thought leader on customer success management, as such he regularly facilitates academic/industry discussions via thought leadership forums, industry conferences, and research interviews.

Dr. H’s research on sales, sales management, and customer success management appears in the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Service Research, Journal of Personal Selling and Sales Management, Industrial Marketing Management, Journal of Business Research, Marketing Letters, Journal of Business and Industrial Marketing, and other leading outlets.

From a teaching perspective, Dr. H teaches in and leads the University of Alabama’s Master-level Sales Leadership program. In addition, Dr. H facilitates doctoral seminars, undergraduate principles of marketing, and professional development courses. Dr. H is a co-author of the textbook “Marketing Strategy,” 8th Edition (Cengage Publishing), which focuses on bringing together strategies to manage disruption and evolving market approaches in ways that improve firm financial performance outcomes.

Dr. H and his family reside in Northport, Alabama, where they enjoy community, church, and university service opportunities.

How to connect with Bryan and their initiatives

LinkedIn: Bryan Hochstein