Denise Lim, Global Partner Marketing Manager at SAP Singapore, shares with me in this Alumni Voices episode how her internships in events management became stepping-stones to a career in technology events. From managing international conferences to adapting to the rise of virtual events, Denise reflects on the lessons, challenges, and opportunities that shaped her professional journey.

📌 Key Takeaways:
• Internships at Pico International and Koelnmesse gave Denise hands-on experience with government and international conferences, building the foundation for her career.
• Being entrusted with real responsibility as an intern — including managing registration teams and handling client issues — built confidence and leadership skills.
• She stresses the importance of seeking a holistic internship by observing and learning from colleagues across roles like speaker management, sponsorships, and content design.
• Denise highlights the major industry shift to hybrid and virtual events, which now allow companies to reach a truly global audience.
• At the heart of events is human connection — success comes from creating spaces for networking, empathy, and meaningful interactions.s

In this episode of Alumni Voices, I talk with Jeanne Hizon, Director of Sales at the Kimpton Hotel Enso in San Francisco. Jeanne shares how curiosity, relationship-building, and adaptability helped her turn early frontline jobs into a thriving career in hotel sales — and why networking remains her superpower.

📌 Key Takeaways:•

• Curiosity opens doors – Jeanne’s journey began by simply asking hotel guests how they got into the business.
• Learning by doing builds confidence – Working in hospitality while studying at SFSU let her immediately apply what she was learning in class.
• Sales needs a spotlight – She reminds students that sales is a powerful, people-driven path within hospitality often overlooked in internships.
• Tech can’t replace human connection – Tools like Amadeus and Salesforce help, but empathy and authentic service define success.
• Networking never stops – Jeanne believes staying connected and giving back are the keys to long-term career growth.

Christine Nelson, a dual director of sales for Intermountain Management, reflects on how a hands-on internship and an unexpected opportunity led her into a thriving career in hotel sales. In this Alumni Voices episode, she discusses the value of adaptability, initiative, and critical thinking as keys to internship success.

📌 Key Takeaways:·

• Hands-on marketing and event planning during her Habitat for Humanity internship gave Christine confidence and sparked her creativity.
• Her hospitality sales career began unexpectedly after a Marriott manager offered her a job during a casual lunch conversation.
• Cold-calling for donations helped her develop sales skills that became foundational in her hotel career.
• She emphasizes that critical thinking is what distinguishes strong interns and future professionals.
• Christine recommends researching hotel development programs like Marriott’s Voyager and committing to long-term growth within a brand.

If this is your first time to the IOI podcast, it is recommended you start with this episode

In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally.

📌 Key Takeaways:

• Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.
• She reflects on how those early roles pushed her to speak more, overcome her shyness, and develop the communication skills essential for her future in sales.
• A difficult experience with harassment during her internship taught her the importance of advocating for herself and helped her realize the strength of her own voice.
• She emphasizes the value of rotating through different departments during internships and wishes she had been exposed to more cross-functional learning.
• Now working in hospitality technology, she encourages Japan’s hotel industry to embrace more tech-forward approaches to reduce labor challenges and improve work-life balance.

In this Alumni Voices episode Pedram Pakneshan, Vice President of Convention Sales at Wynn Las Vegas, shares how he built a 20-year career in hospitality sales starting from food service roles in college. Pedram discusses the power of networking, the value of structured mentorship, and the importance of personal branding for students entering the industry. His story is a masterclass in determination, humility, and readiness.

📌 Key Takeaways:

• Pedram started his career in entry-level campus dining roles, gradually advancing through leadership positions that taught him organization, attention to detail, and communication.
• A summer at UNLV and a hands-on event experience in Las Vegas sparked his passion for the scale and energy of the hospitality industry in that city.
• He landed his career-making opportunity at Wynn through strategic networking, follow-through, and taking initiative — including a cold follow-up to a contact from Dr. Jones.
• Though he didn’t complete a formal internship, he created a customized experiential learning plan with a supervisor, mirroring the best aspects of an internship model.
• Pedram now mentors students and interns, emphasizing that internship experiences should be tailored to each individual’s learning goals — and that employers should listen, not just teach.
• He encourages students to develop their personal brand, do their research, and polish their professional presentation — these basic yet powerful steps often set candidates apart.
• If he could do it again, he would pursue a rotational internship to better understand all departments — from front desk to housekeeping — as preparation for cross-functional leadership.

In this Alumni Voices episode, Candice Lam, Events Consultant for Mothers Choice, shares how three internships during her studies in San Francisco shaped a 20-year career in hotel event sales and nonprofit event consulting across Hong Kong and Berlin. From front desk training to navigating event logistics, Candice reflects on growth, resilience, and why being proactive matters more than ever for student interns.

📌 Key Takeaways:

• Completed three internships at major hotels, building confidence through hands-on work in front desk and event services.
• Emphasizes the importance of people skills and client interaction as foundations for a career in events.
• Advises students to be realistic about the hard work behind glamorous event roles — and to always be detail-oriented.
• Recommends having alternatives ready for clients instead of saying “no” — a service mindset she developed through experience.
• Believes interns should be proactive and thoughtful during their internship to truly benefit, especially when staff are too busy to guide them daily.

In this episode Alumni Voices episode, I speak with Eon Yang, Manager for Commercial Support and Revenue Management at Apra Hotel Advisors in Singapore. She shares how intentional choices, immersive learning, and a focus on contributing meaningfully helped her turn internships into powerful career springboards.

📌 Key Takeaways:•

• A first-year revenue management module (course) ignited her passion for the field and motivated her to actively pursue internships aligned with her career goals.
• Early roles in a GDS-focused distribution team and an eight-month placement at the flagship Pan Pacific Hotel in Singapore provided hands-on exposure to strategy, pricing, promotions, and rate management.
• Discovering a preference for revenue management over finance came from appreciating its dynamic, top-line focus compared to the more limited scope of cost control.
• Listening to meetings and informal conversations offered some of the most valuable learning by revealing decision-making processes and sparking new ideas.
• Entering internships with a clear objective enables interns to contribute beyond assigned tasks and build expertise that will serve them long after graduation.