Santosh Kumar is the Regional Head for South Asia at Booking.com - the world's largest online travel company, with over a billion room nights booked a year. But his path here was anything but ordinary: from playing cricket at the state level, to a master's in the US, to consulting, to American Express, and finally to leading one of the most powerful travel platforms on earth.
In this episode of Innside Scoop, host Anant Kumar (Co-founder, Brij Hotels) sits down with Santosh to unpack what it really takes to run travel at global scale - and why he believes generalists, not specialists, will win the AI era.
We get into:
→ Why "talent doesn't win championships, culture does" - and what sport taught him about business
→ Whether ChatGPT, Perplexity and Claude are actually a threat to Booking.com
→ Why India isn't one market, but "many Indias"
→ The Booking.com vs Agoda question every hotelier asks
→ Why Booking won't just acquire a local Indian player
→ Alternative accommodation now driving ~38% of room nights
→ How Genius, payments, and the "connected trip" are reshaping travel
→ His rapid-fire: biggest fear, dream job, and the book that changed his life
A candid conversation on leadership, AI, responsible travel, and the future of the industry.
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Follow Santosh Kumar's Social Media Handles:
LinkedIn: in.linkedin.com/in/kumarsantosh
Follow Booking.com:
YouTube: https://www.youtube.com/@UCde5lyhz54IYdyrbGA5F5rg
Facebook: https://www.facebook.com/bookingcom/
Instagram: https://www.instagram.com/bookingcom/
Website: https://www.booking.com/
We hope you will enjoy this episode and let us know your thoughts in the comments.
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Follow Anant Kumar:
LinkedIn: @anant-apurv-kumar
https://www.linkedin.com/in/anant-apurv-kumar/
YouTube: @brijhotels672
https://www.youtube.com/@brijhotels672
Instagram: @brijhotels
https://www.instagram.com/brijhotels/
Website: Brij Hotels
https://www.brijhotels.com/
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About:
Innside Scoop is the ULTIMATE podcast for hospitality enthusiasts, aspiring hoteliers, and industry professionals. Hosted by Anant Kumar, co-founder of Brij Hotels, this podcast is designed to provide deep insights and expert advice for those entering or already in the hospitality industry.
Why Listen to Innside Scoop Podcast?
• Expert Host: Anant Kumar brings years of experience and a wealth of knowledge to the table. Learn from his journey and the invaluable lessons he’s gathered along the way.
• Industry Secrets: Discover the untold stories, insider tips, and strategies that drive success in the hospitality sector.
• Diverse Perspectives: Hear from a variety of industry leaders who have been mentored by top professionals in the field. Gain insights from their unique experiences and strategies that have driven their success.
Join us as we explore the dynamic world of hospitality, from luxury escapes to innovative service strategies. Tune in to Innside Scoop and get the insights you need to excel in the hospitality industry.