Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback
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Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback
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July 2, 2026: Microsoft is putting $2.5 billion and 6,000 employees behind a new group designed to help customers actually use AI inside their businesses, following a similar move from Amazon. Then I get into why former chief AI officer Sol Rashidi fired half of her AI agents after spending more time babysitting them than getting work done. I also look at why administrative assistants may become more valuable in the AI era when they know how to use the tools, manage context, and apply judgment.
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