In this episode of What The Fire, Vithya sits down with Frank Mamasioulas, Managing Director of Riverwall Constructions, to explore what 40 years in business, and nearly 30 years on the tools and in leadership – have taught him about communication, responsibility and showing up for people on their worst days.

Frank shares how Riverwall has evolved from a handwritten, family-run operation into a corporate construction and insurance-repair business, and why personal interaction still matters more than ever in a technology-driven world. From picking up the phone instead of sending another email, to reading someone’s tone and emotion in real time, he explains how simple communication habits can resolve issues faster, build trust and strengthen collaboration across insurers, builders, consultants and clients.

We also talk about working on fire and fatality scenes, the role builders play alongside fire investigators and first responders, and how empathy, structure and clear reporting lines help teams navigate high-pressure, emotional environments. Frank reflects on learning from older generations, asking questions, sitting next to experienced people, and why collaboration is essential for both personal and professional growth.

If you work in construction, insurance, fire investigation, restoration or any field where people and pressure collide, this conversation is for you.

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