Tired of saying “we’re honest” and getting crickets? We go straight at the trust problem insurance agencies face on ad-saturated feeds and show how to replace vague claims with proof people believe. Shelby breaks down practical systems for collecting Google reviews, building a steady stream of testimonials, and turning everyday client moments into visible credibility across search and social.

We start with why reviews sell you before the phone rings and how to capture them without nagging. You’ll hear simple plays that work today: QR codes at every desk linked to your Google Business Profile, clear asks at the end of a great interaction, and a standout email signature that quietly generates feedback all month. For clients without Gmail, we map alternatives—Facebook reviews, quick written quotes, and short video testimonials that add rich context to your website, landing pages, and retargeting.

Then we shift from ratings to real faces. Authentic brand presence isn’t a slogan; it’s consistent, human content. Shelby lays out an easy cadence: monthly branding photos to keep visuals fresh, team spotlights that build familiarity, light holiday posts that show culture, and quick day-in-the-life updates that make your office feel approachable. We also tackle the fear of video with a clear directive: post anyway. Short vertical clips answering common coverage questions prove expertise, travel well across TikTok, Instagram, YouTube Shorts, and Facebook, and gradually form a living FAQ that warms up every lead.

Walk away with two moves to implement today: print and deploy review QR codes with a one-sentence ask, and set a simple content plan—one selfie supporting a local business, one staff spotlight, one 60-second explainer, and one community or holiday post. Do these consistently and your presence shifts from noise to signal, from promises to proof. If this playbook helps, share it with a colleague, subscribe for monthly tips at theinsurancemarketingplaybook.com, and leave a review so others can find us.