How Berlin's mobility super app balances regulation, fraud, and seamless UX
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How Berlin's mobility super app balances regulation, fraud, and seamless UX
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How do you keep onboarding fast when regulation is strict and fraud keeps evolving? In this episode, Claudia Sikora, Team Lead at BVG Jelbi, shares how Berlin's all-in-one mobility app balances compliance, fraud prevention, and a seamless user experience at scale. From verifying drivers' licenses to adapting to AI-driven fraud, we explore what it really takes to build trust in modern mobility platforms.
[00:17] Introduction [00:47] Claudia Sikora and the Jelbi Journey [02:22] A comprehensive mobility solution [04:25] Partnership with Veriff: compliance and verification [08:55] Balancing security and user experience [13:27] Evolving fraud trends in mobility [17:43] The role of regulation in mobility [20:05] Future of digital identity in mobility [22:05] Advice for new mobility platforms *BVG Jelbi launched in 2019, they will be celebrating their 7th anniversary later this year.
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