In this episode, Dr. Brianna Armstrong and Phoebe cut to the heart of one of the most pivotal decisions in veterinary leadership: who you hire. From “nice enough” candidates to glaring red flags during working interviews, this conversation dives into the standards, instincts, and cultural expectations that shape high-performing hospitals.

Dr. Armstrong shares real stories from the hiring trenches—showing up to interviews in yoga pants, checking phones during working interviews, and team members wanting to hire someone who was simply “nice enough.” These moments reveal a deeper truth: your team deserves more, your clients expect more, and your culture depends on more.

This episode challenges leaders to raise the bar, trust their instincts, and protect the culture they’re building—because hiring isn’t just filling a role. It’s choosing the future of your hospital.

Key Takeaways

• “Nice enough” is not the standard. Hiring should feel like a hell yes, not a shrug.

• Professionalism matters. How a candidate shows up tells you exactly how they’ll show up for clients.

• Red flags in interviews don’t improve on the job. Trust what you see.

• Client experience begins with your team. Veterinary medicine is a customer-service-first industry.

• Hiring is culture protection. Every yes or no shapes morale, performance, and client trust.

• Leadership requires decisiveness. Trust your gut—and don’t apologize for having high expectations.

Follow for more:

FB: ⁠https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d⁠

IG: ⁠https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr⁠

LI: ⁠https://www.linkedin.com/company/choose-people-love-pets/⁠