High quality support is at the heart of how Bookster provides it's service

In the Bookster podcast with host Simon Beattie, CEO Robin Morris and support lead Adam Aaron discuss the company's approach to onboarding and supporting clients.

Key takeaways

They emphasize a personalized onboarding process tailored to each client's needs, aiming for simplicity and effectiveness.

While Bookster offers self-guided initial setup, they highlight the importance of hands-on support to ensure clients effectively utilize the software.

Their approach includes using emails and direct interactions to guide clients through setup, although challenges arise when clients overlook essential steps like configuring payment gateways.

Beyond initial setup, ongoing support involves maintaining open communication and managing client expectations to prevent misunderstandings about the software's capabilities.

Bookster values personalized support, recognizing that different clients require varying levels of assistance based on their familiarity with technology and business operations.

If you're enjoying this series, please follow us, and join us next episode as host Simon and CEO Robin Morris delve into the third foundational pillar of the company: ease of use.

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