Couverture de Happy to Help | A Customer Support Podcast

Happy to Help | A Customer Support Podcast

Happy to Help | A Customer Support Podcast

De : Buzzsprout
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À propos de ce contenu audio

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!

Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

© 2026 Happy to Help | A Customer Support Podcast
Economie Management Management et direction Sciences sociales
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    Épisodes
    • Finding Excellent Customer Support Agents in Unlikely Places
      Jan 13 2026

      Text the show!

      The best support specialists can sometimes come from the most unexpected places!

      We're getting into what really makes a great support team and exploring the unique, non-traditional paths that led each member of the Buzzsprout podcaster success team to provide remarkable customer support.

      You’ll hear from everyone on the Buzzsprout podcaster success team as we share the skills we developed long before we ever worked in support—skills like representation, empathy, relationship-building, communication, adaptability, and staying calm in high-pressure moments.

      This episode is for anyone hiring support specialists, building a support team, or looking to transition into customer support, and wondering how their past experience fits. We talk about what to look for beyond a resume, why loving to help people matters more than years of experience, and how diverse backgrounds can create a better support team.

      We’d also love to hear from you! If you’ve picked up an unexpected skill from a past job that now helps you in customer support, or if your path into support wasn’t a straight line, text us and tell us your story!

      We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

      To learn more about Buzzsprout visit Buzzsprout.com.

      Thanks for listening!

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      41 min
    • How Intentional Gifting Creates Loyal Customers with Sarah Betts
      Dec 9 2025

      Text the show!

      Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect through gifts, how the smallest gesture can make someone feel seen, and what it looks like to build a gifting strategy that is personal, thoughtful, and realistic for your team.

      Sarah shares wonderful stories from her time in the corporate gifting world, including an unforgettable moment involving an Avengers superfan CEO and a beautifully targeted gift that immediately won his attention. She walks us through what makes a gift feel genuine instead of gimmicky, when branded items can strengthen a relationship, and why timing matters just as much as the gift itself. We explore simple ways to create delightful moments even when your budget is small, from handwritten notes to quick video messages that let your sincerity shine through.

      Learn how to measure the impact of gifting, what mistakes to avoid, and which tools can help you scale your efforts once you have the basics in place.

      Sarah mentions some of her favorite gifting platforms, like Loop and Tie, Brilliant, Tremendous, and Sendoso. And of course, we look at Chewy, which continues to show the entire industry what beautifully executed customer delight can look like.

      Where to find Sarah:

      • Sarah on LinkedIn
      • Support Driven community
      • ElevateCX community

      Later in the episode, Jordan and I take a moment to reflect on our second full year of Happy to Help. We look back on the incredible guests who joined us in 2025 and the big themes we explored together. It has been such a meaningful year of conversations, learning, and celebrating the craft of customer support. If you have ideas for topics or guests you want us to feature next season, tap the Text the Show link in the show notes and send them our way. We would love to hear from you.


      We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

      To learn more about Buzzsprout visit Buzzsprout.com.

      Thanks for listening!

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      42 min
    • Turning Customers into Superfans with Brittany Hodak
      Nov 11 2025

      Text the show!

      How do you turn everyday customers into passionate advocates for your brand?

      Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business.

      What You’ll Learn:

      • Why you want customers to become superfans
      • How customer apathy is the real risk to your business
      • One bad touchpoint can cost years of revenue
      • Brittany's SUPER Model CX playbook
      • Why the Platinum Rule is much better than the Golden Rule
      • How to craft a great apology

      Be sure to check out Brittany's book, Creating Superfans, and her Six Weeks to Superfans Masterclass!

      We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!

      To learn more about Buzzsprout visit Buzzsprout.com.

      Thanks for listening!

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      1 h et 7 min
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