Épisodes

  • The Triad of Safety: Evolution - Revolution - Innovation
    Feb 21 2026

    Welcome to Season 7 and the 139th episode of the podcast show HOP Into Action. In this episode, host Brent Sutton tackles a question that sits right at the heart of improvement, learning, and safety: Are we evolving… revolutionizing… or truly innovating?

    In this episode, he will unpack what he calls the Triad of Safety: Evolution, Revolution, and Innovation, three forces that often get blurred together but actually drive very different outcomes in organizations.

    Key takeaway:

    If we don’t know which problem we’re solving, we risk using evolutionary tools for revolutionary challenges, and that’s when organizations end up polishing systems that are already obsolete.

    Todd Conklin Podcast 584 on Patient Safety Innovation: https://www.podbean.com/ew/pb-2j4z3-1a2ffa9

    Tickets for Todd Conklin Conference in Sante Fe: https://swiy.co/CWS March 31st/April 1st 2026.

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    19 min
  • Less Skynet - More Sensemaking: Ethical and Human Centered AI Design and Use
    Jan 25 2026

    Welcome to Season 7 and the 138th episode of the podcast show HOP Into Action. In this episode, host Brent Sutton cuts through the organizational overwhelm surrounding Artificial Intelligence to discuss how it aligns with Human and Organizational Performance (HOP). Moving beyond the fear of AI as a "shiny blame machine," Brent outlines a practical framework for ethical, human-centered AI that treats workers as the solution, not the problem.

    Listen in as he unpacks five core principles designed to turn AI into a tool for curiosity and system improvement rather than surveillance.

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    16 min
  • Investigating Investigation Biases
    Jan 19 2026

    Welcome to Season 7 and the 137th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about Investigation biases, whether they are subconscious or conscious prejudices, assumptions, or mental shortcuts that skew how investigators collect, interpret, and weigh information, leading to unfair or negative outcomes for workers.

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    16 min
  • Tacit Knowledge Loss and Organizational Amnesia
    Jan 12 2026

    Welcome to Season 7 and the 136th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some thinking about the emerging or unrecognized risk of tacit knowledge of the aging or retiring workforce and the impact of organizational amensia when experience exits.

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    13 min
  • The early origins of the gap between Work As Imagined and Work As Done "The Hidden Work"
    Jan 3 2026

    Welcome to Season 7 and the 135th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares some early body of work by the French in the gap between Work As Imagined and Work As Done.

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    16 min
  • Twas the Night of Curious Questions
    Dec 23 2025

    Welcome to Season 6 and the 134th episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Santa shares a story about three curious men to visited Santas workshop on christmas eve.

    From all the team at Learning Teams Inc, we wish you all the best this holiday season, and this pod will return in the new year! Until then, where ever you are, continue being curious, it will take you far.

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    3 min
  • New book on Learning Teams: Learn-Soak-Solve-Share
    Dec 9 2025

    Welcome to Season 6 and the 133rd episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton shares an extract from the new HOP Beginners Guide: Volume 6: Introduction to Learning Teams.

    Watch the Martha the case sealer Learning Team on YouTube

    https://youtu.be/d3pmrJo_3Z8?si=V_CyOXG651G4K6RC

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    13 min
  • The Stability Trap: When success becomes the seed for failure
    Nov 30 2025

    Welcome to Season 6 and the 132nd episode of the podcast show HOP Into Action. In this episode of HOP Into Action, Brent Sutton explores Todd Conklin's latest book, "The Stability Trap".

    Amazon.com link

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    7 min