In this enlightening episode, Adam is joined by Zavier Coyne and Patrick Quinton-Smith, the founders of Gen Z Coach. Zav is the youngest qualified master intuitive psychology coach in the world and a TEDx speaker. Patrick is a certified leadership trainer and ICF PCC coach who has led multiple high-performing teams globally. Together, they combine their expertise to help businesses bridge the gap between managers and the incoming generation of talent.

In this interview, Zav and Patrick unpack the concept of "Generational Intelligence" and offer strategies for leaders to navigate the unique challenges of a digitally native workforce. They discuss:

1. Reframing the "Problem": Zav argues that leaders should not view Gen Z as the problem, but rather understand that they are navigating a "polluted" digital environment. Leaders must look at the context—the water the fish is in—rather than just judging the fish.
2. The Digitally Native Impact: As the first generation to grow up entirely with the internet and smartphones, Gen Z’s social and cognitive development has been uniquely conditioned. This has created an expectation for rapid feedback loops and instant gratification that often clashes with traditional workplace structures.
3. No News is Bad News: Unlike previous generations where "no news was good news," Zav explains that for Gen Z, silence is interpreted as bad news. They are accustomed to instant, personalised feedback data in their personal lives and disengage when they encounter silence in the workplace.
4. Generational Intelligence: The duo defines this as the behavioural and strategic skillset to effectively understand, empathise, and communicate across all age groups . This involves moving away from "command and control" leadership toward a coaching style that asks questions to stimulate thinking.
5. The Trust Gap in Recruitment: Patrick highlights that many young people leave within the first 12 months because the reality of the role does not match the vision sold during recruitment. Authenticity is critical, as 87% of Gen Z will leave a role to do the exact same job elsewhere if the new company is more aligned with their values.

Zav and Patrick provide a compelling case for evolving leadership styles to meet the speed of change in today's society. If you are a leader looking to improve retention, engagement, and productivity by better understanding your younger employees, this is a must-listen episode.

Connect with Zav and Patrick on LinkedIn: Zavier Coyne & Patrick Quinton-Smith

And check out Gen Z Coach

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