On this episode of Scale to Exit, Alejandra sits down with Rachel Lasser, Founder & CEO of Lasser Consulting, a project delivery powerhouse serving companies from high-growth SMBs to $1B+ enterprises. Rachel breaks down why “great delivery” is the ultimate growth lever—and how even large organizations stall without the right checkpoints, communication cadence, and leadership follow-through.

We cover the red flags of scaling too fast, how to align global/cross-functional teams around the same KPIs, and why your “say-do ratio” is the foundation of trust in any transformation. Rachel also shares how to choose the right-sized tech stack (no Lamborghinis when you need a Civic), when to start building a data foundation (hint: as soon as you hire your first employee), and practical ways to find and fix bottlenecks—without defaulting to “fire someone.”

You’ll learn:

• The #1 red flag when companies scale without a delivery framework

• How leaders create accountability (and what breaks it)

• A comms playbook for change: repeat, multi-channel, consistent

• Simple exercises to kill wasteful meetings (Start/Stop/Continue + “What would a big shot change?”)

• KPI traps—and how to measure process maturity before velocity

• Bottleneck diagnosis: handoffs, approvals, and…sometimes the leader

• Tooling that actually fits (Smartsheet/Airtable/Hive, ERP/CRM + data lakes)

• Balancing agility with structure: where to experiment vs. standardize

Who it’s for: Founders, COOs/CFOs, PMO leaders, and any team stuck in “lots of meetings, little movement.”

Connect with Rachel:

LinkedIn Rachel Losser (Lapidus) | LinkedIn Home |

Losser Consulting Solutions | Project Management Consulting Connect with Alejandra:

www.intothenext.com

www.thealejandrasantos.com

www.linkedin.com/in/aalejandrasantos