March 2, 2026: Is the CIO role evolving? Or is it quietly being replaced? Bill Russell, Drex DeFord, and Sarah Richardson dig into the emerging CITO trend, the rise of citizen developers, and what AI-powered platforms like Epic's Agent Factory actually mean for healthcare IT leadership. The CIO of the future isn't a gatekeeper; they're the "architect of safe velocity." With 32 years in the industry, they’re also sounding the alarm on executive burnout in an era where the pace of change never lets up.

Key Points:

03:31 CIO vs CTO explained

07:10 From gatekeeper to “Chief Intelligent Officer.”

18:20 Scaling innovation fast: hackathons and building vs buying

24:18 The human side of hyper-change

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February 23, 2026: Jacob Hansen, Chief Product and Technology Officer at AvaSure, joins Bill, Sarah, and Drex for a critical conversation about healthcare's looming AI battleground. As Epic launches its agent factory and ambient listening wars intensify, health systems face an existential question: Will they outsource innovation to EHR vendors or build their own agentic workforce? Jacob reveals why AvaSure's virtual care platform positions them as the Switzerland of healthcare AI, while the panel debates whether CIOs should embrace "reverse meaningful use" and reclaim control, or risk becoming order-takers in someone else's automation revolution.

Key Points:

05:21 Vendor Consolidation and AI Use Cases

09:55 Epic's Code Red Moment

14:54 The Future of AI in Healthcare

33:11 Conclusion and Final Thoughts

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February 17, 2026: Page Petry, Principal at Page Petry Consulting joins Sarah Richardson to explore what healthcare can learn from the art of service. Drawing from her background leading highly service-driven organizations, Page shares how anticipation, empathy, and experience design can transform patient care, strengthen teams, and create cultures where trust and compassion thrive. From care coordination and journey mapping to leadership visibility and burnout prevention, this conversation reframes hospitality not as an add-on, but as a cultural foundation for consistent, human-centered healthcare.

Key Points:

00:00:49 Defining Great Service

00:03:14 Noticing the Unspoken

00:06:49 Anticipation in Action

00:11:06 Hospitality Without Choice

00:25:17 Sustaining Excellence Without Burnout

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