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Experience Builders

Experience Builders

De : Khalil Benalioulhaj
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 Exhibitors and experiential design agencies just want to put on amazing events for their clients. We know that events always present challenges, but one many of us didn’t see coming was the pandemic. We started this podcast to share processes and systems to help you bounce back and future-proof your business against storms we may face down the road. We cover topics like how to access capital and funding, why and how to outsource, why and how to build a brand, creating a strong company culture, and much more. With more knowledge at your fingertips, you’ll be able to put on powerful events and build a strong business that can weather any storm.Khalil Benalioulhaj Direction Economie Management et direction
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    Épisodes
    • 066 - Evaluating the Unexpected Job Offer: Strategic Career Decisions in the Trade Show Industry

      066 - Evaluating the Unexpected Job Offer: Strategic Career Decisions in the Trade Show Industry
      Jan 29 2026
      Industry veterans Chris Griffin and Khalil Benalioulhaj tackle the timely challenge of evaluating unexpected job offers during peak business season. With talent shortages driving aggressive recruiting and stress levels at their annual high, they break down how to make strategic career decisions rather than reactive ones, whether you're the employee considering a move or the employer competing for talent.What You’ll LearnHow to evaluate job offers strategically vs. reactively during busy seasonsWhy unclear expectations matter more than compensation in job satisfactionEssential questions to ask about remote work culture and support systemsRed flags to watch for when "incredible talent" becomes availableHow to build hiring strategies that attract quality candidates without breaking company cultureTime Stamps00:53 - Episode Intro02:16 - Navigating Job Offers in a Busy Industry05:03 - Evaluating Job Offers: Employee Perspective06:36 - The Role of Compensation and Expectations11:11 - Balancing Career and Personal Life22:04 - Remote Work Opportunities24:48 - Challenges of Remote Work25:21 - Questions to Ask About Remote Work25:45 - Importance of Communication Tools26:49 - Defining Company Culture28:31 - Onboarding and Employee Expectations30:33 - Hiring Motivations and Strategies37:56 - Balancing Talent and Company Needs45:37 - Concluding Thoughts on Job OffersSnippets from the Episode"People don't leave companies, they leave people. It's typically their direct report or who they're having to interact with regularly." - Chris Griffin"Fishing for whales, you only need to catch one to feed everybody. But if you have a 20-foot Jon boat, you can't get 'em in the boat." - Chris Griffin on Hiring and Talent"Is there a remote culture? That's the phrase. Don't just ask if they allow remote work - ask if they've built a culture around it." - Chris Griffin"If you're chasing a big project that you've never done before, it's gonna kill your business." - Khalil Benalioulhaj"Difficult conversations accrue interest when delayed." - Khalil BenalioulhajKey TakeawaysStrategic vs. Reactive Decision MakingClear Expectations Trump CompensationRemote Culture Assessment is CriticalValues Alignment Over MoneyPlan Hiring Before You Need ItRight-Size Talent for Your CompanyHonest Communication Prevents Future ProblemsResourcesNeed Help With An Event? Get in touch with ⁠⁠⁠⁠⁠⁠CrewXP⁠⁠⁠⁠⁠⁠ Watch On ⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠Follow Us On Social: ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠Have Questions? ⁠⁠⁠⁠⁠⁠Email us⁠⁠⁠⁠⁠⁠More from Chris⁠⁠⁠⁠⁠⁠CrewXP⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Email Chris⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠More from Khalil⁠⁠⁠⁠⁠⁠benali.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠Connect With UsReady to future-proof your experiential business? Subscribe to Experience Builders for more strategic insights that help agency owners build bulletproof businesses. Share this episode with fellow industry leaders who are planning their next growth phase.
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      48 min
    • 065 - Peak Season Leadership: What Your Team Needs From You Right Now

      065 - Peak Season Leadership: What Your Team Needs From You Right Now
      Jan 15 2026
      Chris Griffin calls in from the trenches of CES week in Las Vegas, where his team is shipping 43 projects in 28 days while operating at 150-200% capacity. This raw, real-time conversation reveals what peak season leadership actually looks like, from getting your boots on the ground to temporarily suspending normal protocols when your team is maxed out.What You’ll LearnHow to support teams operating at 150-200% normal capacity during peak seasonWhy leaders need to get out of the glass office and join the front linesStrategies for managing client expectations during high-volume trade show installsWhen to suspend regular meetings and protocols to focus on paying jobsTime Stamps00:52 - Episode Intro03:35 - Managing High Workload05:58 - Supporting the Team on the Ground10:01 - Handling Client Expectations11:58 - Adapting to High Volume16:24 - Balancing Immediate and Future Tasks18:58 - Visibility and Team Morale21:12 - Field Operations and Logistics22:52 - Reflecting on Team Efforts24:08 - Progression Photos and Project Documentation25:35 - Roles and Responsibilities on the Field26:02 - Handling Client Interactions27:28 - Planning and Reacting to Challenges29:45 - Implementing New Software and Tools32:07 - Managing High-Pressure Situations33:13 - Episode Takeaways34:06 - Union Labor and Staffing36:55 - Supporting Remote Workers37:44 - Celebrating Victories and Team SupportSnippets from the Episode"When you leave the glass office above the treetops and come down to play at ground level with your team, it's a completely different view."- Chris Griffin"Your perspective changes when your boots are on the ground. The support you can offer becomes evident when you do that."- Chris Griffin"It's okay to suspend some of your monthly or weekly protocols in these moments of extraordinary volume."- Chris Griffin"Our motto: paying jobs come first. We'll catch up on the administrative stuff when we get a breather."- Chris GriffinKey TakeawaysGet boots on the ground during peak seasonAcknowledge extraordinary working conditions publiclySuspend non-essential meetings and protocols temporarilyFocus on being helpful without getting in the wayManage client expectations to protect team productivityCelebrate small victories throughout the processCheck on remote workers who feel disconnectedResourcesNeed Help With An Event? Get in touch with ⁠⁠⁠⁠⁠CrewXP⁠⁠⁠⁠⁠ Watch On ⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠Follow Us On Social: ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠Have Questions? ⁠⁠⁠⁠⁠Email us⁠⁠⁠⁠⁠More from Chris⁠⁠⁠⁠⁠CrewXP⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Email Chris⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠More from Khalil⁠⁠⁠⁠⁠benali.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠Connect With UsReady to future-proof your experiential business? Subscribe to Experience Builders for more strategic insights that help agency owners build bulletproof businesses. Share this episode with fellow industry leaders who are planning their next growth phase.
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      44 min
    • 064 - Start, Stop, Continue 2026

      064 - Start, Stop, Continue 2026
      Jan 1 2026

      CrewXP CEO Chris Griffin applies the powerful "Start, Stop, Continue" framework to evaluate 11 critical business areas for 2026. From stepping down as EDPA President to investing in AI and Gen Z workforce development, this strategic planning session reveals how experiential agency leaders can make tough decisions about where to focus their limited resources.


      What You’ll Learn

      • How to apply the Start, Stop, Continue framework to your own business planning
      • Strategic decision-making for experiential agencies post-pandemic recovery
      • Why curating your customer base leads to better profitability
      • Essential considerations for AI implementation in project-based businesses
      • The reality of business acquisition opportunities in today's market


      Time Stamps

      • 00:47 - Reflecting on 2025 and Welcoming 2026
      • 01:24 - Start, Stop, Continue: A Year-End Exercise
      • 02:54 - The Future of the Podcast
      • 05:03 - Association Memberships and Roles
      • 09:28 - Event Production: Challenges and Opportunities
      • 11:30 - Growth Through Acquisition
      • 16:04 - Selling Your Business: Key Considerations
      • 16:57 - International Partnerships: Challenges and Opportunities
      • 17:55 - Gen Z in the Workforce: Adapting and Thriving
      • 19:12 - Curated Customer Base: A Strategic Approach
      • 20:32 - AI Initiatives: Investing in the Future
      • 23:03 - Global Talent: Expanding Horizons
      • 25:56 - Recap and Reflections: Key Takeaways


      Snippets from the Episode

      • "There's an enormous amount of talent [in Gen Z], and I think it's gonna be up to employers and hiring managers to figure out how to onboard this group." - Chris Griffin
      • "We feel our winning business model is gonna be catered to fewer, better fit customers that embrace 'I want a partner that's on the front lines." - Chris Griffin
      • "I get three requests a week right now. That's how active the market is for private equity and investment people looking to move into our space." - Chris Griffin
      • "There's no complaining about Gen Z and they don't have your work ethic. In 2027, they're gonna be 27, 28% of the total workforce globally." - Chris Griffin


      Key Takeaways

      1. Strategic Resource Allocation Framework
      2. Post-Pandemic Business Recovery Priorities
      3. Customer Base Curation Strategy
      4. AI Investment Without Replacement Mentality
      5. Gen Z Workforce Integration Imperative
      6. Global Talent Acquisition Best Practices
      7. Association Leadership Transition Planning


      Resources

      • Need Help With An Event? Get in touch with ⁠⁠⁠⁠CrewXP⁠⁠⁠⁠
      • Watch On ⁠⁠⁠⁠YouTube⁠⁠⁠⁠
      • Follow Us On Social: ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠, ⁠⁠⁠⁠Facebook⁠⁠⁠⁠
      • Have Questions? ⁠⁠⁠⁠Email us⁠⁠⁠⁠


      More from Chris

      • ⁠⁠⁠⁠CrewXP⁠⁠⁠⁠
      • ⁠⁠⁠⁠Email Chris⁠⁠⁠⁠
      • ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠


      More from Khalil

      • ⁠⁠⁠⁠benali.com ⁠⁠⁠⁠
      • ⁠⁠⁠⁠Email Khalil⁠⁠⁠⁠
      • ⁠⁠⁠⁠Meet With Khalil⁠⁠⁠⁠
      • ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠
      • ⁠⁠⁠⁠Facebook⁠⁠⁠⁠
      • ⁠⁠⁠⁠Instagram⁠⁠⁠⁠


      Connect With Us

      Ready to future-proof your experiential business? Subscribe to Experience Builders for more strategic insights that help agency owners build bulletproof businesses. Share this episode with fellow industry leaders who are planning their next growth phase.
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      29 min
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