A candid transition episode that honors legacy, embraces change, and sets a clear new direction for the Everyday Practices Dental Podcast with a renewed focus on patient experience and internal marketing.

In Part Two of this series, the conversation shifts from difficult patient interactions to the positive moments that quietly shape how dentists see themselves and their work.

Regan Robertson, Dr. Chad Johnson, and Dr. Maggie Augustyn reflect on patients who extended trust before it felt earned, moments of grace under pressure, and early career experiences that still influence how they show up decades later.

Through stories from dental school, unexpected complications, and deeply human exchanges, this episode explores how perspective, compassion, and trust can recalibrate a dentist's approach to leadership and care.

In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry.

Through real patient encounters, one centered on pricing pressure and another on a deeply personal boundary being crossed, the conversation examines how dentists are shaped by moments that do not feel productive at the time, but leave a lasting imprint on how they communicate, lead, and show up for patients.

These are not ideal scenarios. They are real ones.