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Estate agency hasn’t just become busy. It’s exceeded capacity.

In this episode, Mark Burgess explains why manpower-based models can’t scale and why revenue per employee is the metric most owners ignore.

From CRM limitations to AI operating systems, this conversation reframes how independent agencies should be built.

This isn’t about replacing people.
It’s about building properly.

If you lead an estate agency, this will sharpen how you think.

Listen now.

Link to AI Summit

Guided by integrity and excellence, we bring together the world’s most trusted estate agents to elevate the industry. We champion leadership, innovation and collaboration, shaping a future where property is led with purpose and confidence.

https://estateagencyx.co.uk/leadingestateagentsoftheworld

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Most valuations start cold.

In “Breaking the Barrier Before the Doorbell,” Nigel Wharrad and his son Luke explain how Town & City win instructions before they even arrive.

From ignoring video marketing to landing instructions from a single 60-second clip, this episode explores how visibility builds trust before the valuation appointment.

They also discuss:

• The shift from listing everything to selective growth
• Why AI in estate agency should remove admin, not empathy
• How brand clarity reduces portal dependency
• And what modern independent agency leadership requires

If you’re an estate agency owner rethinking growth, marketing or AI, this conversation will sharpen your thinking.

Listen now and lead differently.

Guided by integrity and excellence, we bring together the world’s most trusted estate agents to elevate the industry. We champion leadership, innovation and collaboration, shaping a future where property is led with purpose and confidence.

https://estateagencyx.co.uk/leadingestateagentsoftheworld

Send us a text

Rebuilding isn’t about starting again. It’s about stripping back what never worked and leading with clarity.

In this episode of the Estate Agency X Podcast, Patrick French from Lloyds Estate Agents shares the unfiltered reality of building, breaking, and rebuilding an estate agency. From the grind of East London lettings to a franchise implosion that tested trust, and the hard leadership decisions required to survive the 2008 financial crash.

Patrick explains why scaling headcount isn’t the same as building resilience, how cutting roles protected margin, and why property management became the cash-flow foundation that kept the business alive. We also explore the difference between being busy and being effective and how rebuilding sales through brand, video, tech and proof (not hope) changed everything.

This is a grounded masterclass in leadership, margin, and building an agency designed to last.

Business Accelerator from Estate Agency X is built for the agents who refuse to stand still. A year of strategic workshops, expert-led learning and practical implementation designed to sharpen your brand, elevate your systems, strengthen your leadership, and grow your business with intention.

Applications for the 2026 cohort are nearly full, with only one space remaining for a business ready to take that step www.estateagencyx.co.uk

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The estate agency landscape is shifting and this episode explains why.

We break down why the Iceberg AI Summit on 6 February matters, what an AI operating system actually looks like in practice, and how tools like Predict and AI Scouts are already driving instructions and market appraisals.

You’ll hear how Iceberg has moved beyond the “CRM company” label, why the evolution from Uzair 1.0 to 2.5 is a turning point, and how clean, connected data fuels better nurture, smarter marketing, and stronger pipelines.

We also preview the 2026 roadmap, including the “Impossible Edition,” and explain why community and peer learning are essential to making AI stick.

🎟️ Tickets are limited — click here to join

Business Accelerator from Estate Agency X is built for the agents who refuse to stand still. A year of strategic workshops, expert-led learning and practical implementation designed to sharpen your brand, elevate your systems, strengthen your leadership, and grow your business with intention.

Applications for the 2026 cohort are nearly full, with only one space remaining for a business ready to take that step www.estateagencyx.co.uk

Send us a text

Freedom isn’t stepping away. It’s building something that works without you.

Part 3 recorded live at EAX 10 'Lead Without Limits', Mark Burgess and Rob Brady host, this world-class panel brings together four leaders at different stages of the ownership knowledge journey to share what actually happens when you stop being the bottleneck.

Holly Boylan, Dave Gibbons, Daren Cope, and Sarah Driscoll speak candidly about delegation, leadership and the uncomfortable identity shift from operator to owner. From agencies that still rely on the founder day-to-day to businesses that grow without them present, this conversation goes beyond theory and into lived experience.

This episode dives into:

• Identifying the work that keeps you trapped
• Redesigning roles so one person owns the outcome
• Hiring for solutions, not seats
• Systems that protect standards without you
• Letting go without losing control or culture

The conversation closes on a reality many owners avoid: freedom can feel empty if you don’t plan what comes next. True leadership isn’t absence, it’s focusing on vision, markets and the few decisions only you should make.

If you’re an independent agent or agency owner who wants scale without burnout, this episode is essential listening.

🎧 Listen now and ask yourself: what’s the first responsibility you need to let go of?

Business Accelerator from Estate Agency X is built for the agents who refuse to stand still. A year of strategic workshops, expert-led learning and practical implementation designed to sharpen your brand, elevate your systems, strengthen your leadership, and grow your business with intention.

Applications for the 2026 cohort are nearly full, with only one space remaining for a business ready to take that step www.estateagencyx.co.uk

Send us a text

When culture is strong, the numbers follow.

Recorded live at EAX 10 'Lead Without Limits', Rob Brady hosts a world-class panel of independent agency owners who go beyond theory and share what actually drives performance in today’s market.

Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris and Matt Giggs unpack the leadership rituals that make values real, from recognition that changes behaviour to coaching that unlocks performance at every level. They speak candidly about toxic hires, tough decisions, and why waiting too long to act costs morale, clients, and cash.

This episode dives into:

• Turning values into daily behaviours
• Recognition systems that build belief
• When (and how) to remove the wrong person
• Structure that replaces chaos with clarity
• Leading through shifting markets without losing your soul

The conversation closes with a hard truth every owner must face: you can’t do everything and lead well. Stepping fully into the CEO role is what unlocks scale, resilience, and long-term performance.

If you’re an independent agent or agency owner building something that lasts, this episode is essential listening.

🎧 Listen now and ask yourself: which value will you make visible next week?

Business Accelerator from Estate Agency X is built for the agents who refuse to stand still. A year of strategic workshops, expert-led learning and practical implementation designed to sharpen your brand, elevate your systems, strengthen your leadership, and grow your business with intention.

Applications for the 2026 cohort are nearly full, with only one space remaining for a business ready to take that step. If you want more information, hit the link and discover whether this is y

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This is Part 1 of our three-episode EAX10 Special Series.

If you missed EAX10, this live interview brings you straight into the room. Rob Brady sits down with Keystone Director Ben Roberts to explore how a small £140k agency became a £700k+ market leader and the mindset shifts that made it possible.

Instead of a highlight reel, Ben shares the real turning points: the reset that changed everything, the moment clarity arrived, and the decisions that helped Keystone step into premium positioning.

If you're an agent or owner who feels stuck in the day-to-day or wants a fresh direction, this conversation sets the tone for the entire series.

Watch or listen now to get the insights that shaped the room at EAX10.

Business Accelerator from Estate Agency X is built for the agents who refuse to stand still. A year of strategic workshops, expert-led learning and practical implementation designed to sharpen your brand, elevate your systems, strengthen your leadership, and grow your business with intention.

Applications for the 2026 cohort are nearly full, with only one space remaining for a business ready to take that step. If you want more information, hit the link and discover whether this is y

Send us a text

What does survival really look like in estate agency? In this episode, Kinetic Estate Agents director Rob Webb shares his journey from corporate pressure to building a culture-first independent agency that prioritises autonomy, wellbeing, and real results over ego.

Rob reveals what 2008 taught him about stock, pricing, and honesty, why he left the corporate machine, and how Kinetic built a team that stayed because the culture worked—not because targets dictated it. He also opens up about a mental health crisis that forced him to rebuild his life and leadership.

We dig into community impact, modernising with tech and AI, and staying relevant when the market swings hard.

A must-listen for leaders who believe culture is operational, not optional.

👉 Hit play and subscribe for grounded agency insights.

Sponsors of this podcast, Iceberg Digital are setting the standard in a world full of PropTech noise and AI buzzwords.

With AI prospecting that finds listings before your competitors, marketing that wins instructions by putting your brand front and centre and a CRM that transforms how your team works, this isn’t just another tool, it's what leading estate agents use to stay ahead.

www.iceberg-digital.co.uk