Episode 19: No More Free Rides - Lessons From Netflix & Uber
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Episode 19: No More Free Rides - Lessons From Netflix & Uber
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What if breaking the “rules” is exactly what your business needs to thrive? Netflix was once known for being ad-free. Now, it makes millions from commercials. Uber promised no tipping. Today, tips are core to its revenue. Both giants pivoted when growth stalled, and customers stayed because the value was still there.
In this episode, we draw a direct line from those shifts to the salon industry. Salon owners often resist passing color product costs to clients, fearing backlash. But just like Netflix and Uber, your guests will adapt when the value is clear. We’ll unpack why product costs should never come out of your pocket, how transparency builds trust, and why charging for product is not an “extra”, it’s the foundation of a sustainable, profitable business model.
Tune in for a mindset reset that will challenge your assumptions, show you how to reframe the conversation with clients, and help you build a salon business that lasts.
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