Ep 286: AI Transformation Is Service Design w/Larry Marine

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Ep 286: AI Transformation Is Service Design w/Larry Marine

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Adding AI to internal processes OR the products and services you deliver to customers is more than a tech integration. You'll need to understand what users need, and then design/build for that. Well, if you want to be successful.

https://customercentricity.com/service-design/ai-transformation/

Check out my upcoming free webinar about better product-market fit and using AI thoughtfully in UX qual research! https://atomicpmf.com/lightning

"Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.com

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