It’s an ambitious objective for any organization: saving $4.5 billion a year — not by cutting staff, but by redesigning the way people and AI work together. It’s an even more noteworthy goal when the organization in question is one of the most storied technology companies in the world.

On this episode of Where AI Works, host Christian Terwiesch speaks with Radha Plumb, the Vice-President of AI-First Transformation at IBM, to explore how the iconic company is driving practical AI transformation on a massive scale. IBM has long been known for innovation, but the conversation has shifted from moonshot experiments to measurable productivity gains thanks to AI-powered workflow redesign. Radha explains why the road to AI advantage starts with strong data foundations, integrated governance, and a clear focus on human-AI collaboration — or as she puts it: “Eliminate. Simplify. Automate.” From HR and procurement to finance and IT, IBM’s internal “Client Zero” strategy reveals where the next wave of automation will hit — and how organizations can scale quickly while maintaining trust and accountability.

Episode Highlights:

7:07 - Radha explains why she prefers the expression “human on the loop” to the more traditional “human in the loop” when discussing how AI can augment workers.

14:33 - Radha discusses IBM’s “Client-Zero” approach, and how the AI initiatives it’s implementing internally serve as a preview of what’s coming for other organizations.

20:57 - Radha shares why it’s important for companies of all sizes to have governance guardrails in place before deploying new AI tools.