In this episode of the Digital Health Heavyweights podcast, Norm Volsky interviews Kris Davis, the Chief Operating Officer at OneImaging. Kris shares his journey from Google to the startup world, discussing his experiences at Virta and Sword Health, and the lessons learned from each role. He emphasizes the importance of customer success, leadership styles, and the need for a strong product focus in the digital health space. Kris also highlights the unique value proposition of OneImaging, which aims to cut imaging costs significantly while improving patient care. The conversation touches on maintaining balance in high-stress environments and the importance of healthy living performance.

Takeaways

🚀 Kris transitioned from Google to startups for the thrill of building something valuable.
📈 At Virta, Kris focused on customer success and implementation, scaling the company significantly.
🧠 Leadership styles can greatly impact team motivation and performance.
🎯 A strong product focus and customer experience are crucial for success in digital health.
🩺 Kris learned the importance of clinical integrity from Sami at Virta.
🛠️ Building a customer success function from scratch requires a solid blueprint.
💸 One Imaging's value proposition is centered around significant cost savings in imaging.
⚖️ Maintaining balance in a high-stress startup environment is essential for long-term success.
🥗 Healthy living and nutrition play a key role in performance and stress management.
🤝 Collaboration and team dynamics are vital for startup success.

Chapters

00:00 Introduction to Kris Davis and OneImaging
02:07 Transition from Google to Startups
03:51 Joining Virta and Its Mission
06:16 Building Customer Success at Virta
09:51 Lessons Learned from Sami at Virta
13:27 Leadership Styles and Team Dynamics
17:12 The Importance of Product and Customer Experience
18:57 Scaling Customer Success at Sword
22:55 The Journey from Zero to One at Sword
26:36 Joining One Imaging and Future Aspirations
28:25 Choosing One Imaging: A Strategic Decision
32:51 Elan: A Visionary Leader in Radiology
38:53 Pivotal Year for One Imaging: Growth and Challenges
44:23 Innovative Technology: Beyond Radiology
51:34 Maintaining Balance in a High-Stress Environment

Follow, connect and subscribe:

LinkedIn: https://www.linkedin.com/company/digital-health-heavyweights-podcast
Youtube: https://youtube.com/@DigitalHealthHeavyweights
Instagram: https://www.instagram.com/digitalhealthheavyweights/
TikTok: https://www.tiktok.com/@heavyweightspodcast

In this episode of the Digital Health Heavyweights podcast, Norm Volsky interviews Nandan Rao, CEO of Starlight, a virtual proactive care clinic. Nandan shares his background, including his experience founding Virtual Lab and his transition from international public health to digital health. He discusses the importance of culturally sensitive coaching, the mission of Starlight to improve patient adherence, and the successes the company has achieved in partnership with major health systems. Following the model of CMS ACCESS, Starlight coordinates closely with provider groups for referrals and co-management The conversation also touches on the challenges of navigating the healthcare system, the importance of technology in enhancing patient care, and the personal experiences that shape Nandan's leadership style.

Check out their website here: https://hellostarlight.com/

Takeaways

🧠 Nandan Rao has a diverse background in public health and technology.

🌟 Starlight focuses on improving patient adherence through health coaching.

🤝 Culturally sensitive coaching is crucial for patient engagement.

💻 The integration of technology with healthcare can enhance patient outcomes.

📉 Value-based care is essential for improving healthcare efficiency.

🩺 Patient relationships with coaches drive better health outcomes.

🏥 Starlight has successfully partnered with major health systems.

🧩 Understanding patient behavior is key to increasing program participation.

💰 The healthcare system often prioritizes profit over patient care.

🧘‍♂️ Nandan emphasizes the importance of self-care and stress management for leaders.

Chapters

00:00 Introduction to Nandan Rao and Starlight

01:27 Founding Virtual Lab and Its Impact

04:41 Comparing International Public Health and Digital Health

07:13 The Value of an Eclectic Career in Leadership

12:17 The Inspiration Behind Starlight

23:48 Starlight's Mission and Approach

24:58 Success Stories and Outcomes from Starlight

29:15 Enhancing Patient Engagement through Referrals

32:15 The Balance of Technology and Human Touch in Healthcare

36:06 Leveraging Technology for Better Patient Outcomes

39:28 Creating Meaningful Patient Experiences

40:23 Scaling Healthcare Solutions Across Diverse Populations

44:14 Navigating the Financial Landscape of Healthcare

55:30 Personal Well-being in a High-Stress Environment

Follow, connect and subscribe:

LinkedIn: https://www.linkedin.com/company/digital-health-heavyweights-podcast
Youtube: https://youtube.com/@DigitalHealthHeavyweights
Instagram: https://www.instagram.com/digitalhealthheavyweights/
TikTok: https://www.tiktok.com/@heavyweightspodcast

In this episode of the Digital Health Heavyweights podcast, Norm Volsky interviews Dr. Kumar Dharmarajan, co-founder and chief medical officer of World Class Health. They discuss Dr. Dharmarajan's journey in healthcare, the challenges of patient experience, and the importance of technology in improving healthcare delivery. The conversation delves into the economics of employer-sponsored healthcare, the mission behind founding World Class Health, and the potential of direct contracting and global healthcare solutions. Dr. Dharmarajan shares insights on engagement strategies, innovations, shaping the future of healthcare, and his personal health practices.

Takeaways

💡 Clinical inspiration matters in healthcare operations

⚙️ Building technology for doctors requires understanding their workflow

🧑‍⚕️ Patient experience is often poor and needs improvement

🏢 Employer-sponsored healthcare is the largest payer in the U.S.

💰 Direct contracting can lead to significant cost savings

🌎 Global healthcare can offer high-quality care at lower prices

📈 Engagement strategies must be tailored to the audience

🔍 Data transparency is crucial for innovation and accountability

📊 Incentives should align between providers, employers, and patients

🧘‍♂️ Wellness and personal health practices are vital for healthcare leaders

Chapters

00:00 Introduction to Dr. Kumar Dharmarajan and World Class Health

02:40 Lessons from Clover Health: Clinical Inspiration and Successes

05:17 Building Tech for Doctors and Patients: Key Principles

07:27 The Importance of Reducing Friction in Healthcare

09:55 Transitioning to Global Care Delivery: Motivations and Market Opportunities

12:28 Understanding Cost Disparities in Healthcare

14:25 Challenges in the Healthcare System: Misalignments and Transparency

17:38 Founding World Class Health: Personal Stories and Market Gaps

29:06 Global Centers of Excellence: Engagement and Cost Reduction

31:37 The Role of Nurses in Patient Care

34:23 Cost Savings in Healthcare

36:36 Demand for Specific Healthcare Services

38:32 Misconceptions About International Healthcare

41:39 Innovations in Global Healthcare

44:58 Engagement Strategies in Healthcare

51:59 Personal Wellness Practices

Follow, connect and subscribe:

LinkedIn: https://www.linkedin.com/company/digital-health-heavyweights-podcast
Youtube: https://youtube.com/@DigitalHealthHeavyweights
Instagram: https://www.instagram.com/digitalhealthheavyweights/
TikTok: https://www.tiktok.com/@heavyweightspodcast