Age checks aren’t simply a regulatory box to tick. They’re a key point in digital journeys, where trust can be built or broken.

In this episode of Digital Customer Communications: Regulated, Emily Hyett, Group Product Manager at Yoti, joins us to talk about digital identity in practice, and what “good” looks like when age assurance meets real user behaviour.

Learn more on our website: https://www.beyondencryption.com/blog/digital-identity-in-practice

Many AI initiatives fail not because organisations underestimate what it takes to make it safe, scalable, and accountable.

Sam Bridges-Sparkes is Head of BI Analytics & Strategy at Shawbrook Bank. His work spans business intelligence, analytics, and the responsible adoption of AI within a highly regulated banking environment.

In this episode of Digital Customer Communications: Regulated, we explore what it really takes to move AI from experimentation into production inside a regulated bank, and why governance, culture, and people matter as much as models and infrastructure.

In many financial journeys, the real barrier isn’t a lack of information - it’s the lack of effective support that helps customers turn that information into action.

Jenny Hazan is Director of Customer Strategy & Engagement at Legal & General.

Jenny leads work that connects behavioural insight, smart technology, and service design to help people make confident decisions about pensions, protection, and long-term savings.

In this episode, we explore what it takes to communicate complex products in ways customers can genuinely understand and act on.

In many financial journeys, the real barrier isn’t a lack of information - it’s the lack of effective support that helps customers turn that information into action.

Jenny Hazan is Director of Customer Strategy & Engagement at Legal & General.Jenny leads work that connects behavioural insight, smart technology, and service design to help people make confident decisions about pensions, protection, and long-term savings.In this episode, we explore what it takes to communicate complex products in ways customers can genuinely understand and act on.

Learn more:

https://www.beyondencryption.com/blog/legal-and-general-transforming-regulated-comms