What’s your process for handling tough parent conversations? In this episode, Shauna Streich, Case Manager, Disability Benefits Plan, The Manitoba Teachers’ Society. explains why principals need a clear, collaborative approach. She talks about how principals can turn high-stress interactions into opportunities for trust and partnership. She emphasizes the importance of having a clear process for conversations at both the school and division levels, so teachers, principals, and even superintendents know when to step in, how to respond, and how to keep the dialogue constructive.

We discuss how to bring a restorative perspective to parent communication. Shauna reminds us that parents call because they care deeply about their children, and principals can build connection by starting with that common ground. She explains why self-reflection is critical — checking your own emotions and stress levels before entering a conversation — and why setting healthy boundaries helps protect both staff and leaders. Most importantly, our conversation underscores the shift from “listening to respond” to “listening to understand,” a mindset that breaks down defensiveness, reduces shame, and allows parents to share what’s really going on.

What resonated with you? What challenges do you face in your day to day principal practice? Take 5 minutes to share your thoughts at https://www.restorative.ca/cff

Be sure to check out the website https://restorative.ca

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