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Dialed In - Powered by 2X

Dialed In - Powered by 2X

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The AI voice industry is booming, but most platforms leave compliance up to chance. Dialed In breaks down what it actually takes to run TCPA-compliant AI calling operations, from platform-level safeguards to the responsibilities that stay on your desk. Each episode walks through a specific compliance requirement: what the law says, what the platform should handle automatically, and what you as the business owner must get right. With penalties ranging from $500 to $1,500 per call and class actions that can sink a company, this isn't optional knowledge. Built for business leaders, compliance officers, and anyone deploying AI voice technology who needs to understand where the platform ends and their liability begins.

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    • The TCPA Compliance Gap: Why Most AI Voice Platforms Are Operationally Non-Compliant

      The TCPA Compliance Gap: Why Most AI Voice Platforms Are Operationally Non-Compliant
      Feb 10 2026

      A $12 million wake-up call reveals the hidden truth about TCPA compliance—and why "compliant" platforms might be putting your business at serious risk.

      In this eye-opening episode of Dialed In, hosts Jordan and Casey expose the TCPA compliance illusion that's catching businesses off guard. Casey shares his harrowing experience of nearly facing $12 million in liability after trusting a vendor's compliance claims, setting the stage for a deep dive into what TCPA actually requires versus what most AI calling platforms deliver. From consent documentation and opt-out processing to time restrictions, AI disclosure requirements, and DNC scrubbing, Jordan and Casey systematically break down where vendors fall short—and why compliance isn't just a checkbox feature, but a shared responsibility between platform architecture and proper business operations. The episode culminates with a crucial reality check: TCPA lawsuits are won on documentation, not intent, making immutable audit trails non-negotiable.

      • 🎯 The consent crisis: Why explicit, documented consent tied to phone numbers and purpose is the #1 TCPA failure point—and how most platforms don't properly capture it
      • ⚖️ Opt-out reality: Discover why immediate, global opt-out recognition is legally required, not the delayed, campaign-specific suppression most platforms use
      • 🤖 AI disclosure gaps: Learn why allowing AI to improvise legally required language puts your business in jeopardy—and what proper disclosure actually looks like
      • 📋 Documentation is everything: Understand why immutable audit trails are your only defense in TCPA lawsuits, regardless of your operational compliance intent
      • 🚨 DNC scrubbing exposed: Find out why platforms that shift scrubbing responsibility to customers make compliance operationally impossible

      ✨ Ready to protect your business from compliance blind spots? Subscribe to Dialed In for more industry-critical insights, share this episode with your legal and operations teams, and visit 2xsolutions.ai to see how compliance-first AI calling actually works. Have questions? Reach out at podcast@2xsolutions.ai! 🚀

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