Summary

In this episode, Chris and Kaitlin discuss the often-overlooked aspect of customer service in remodeling and construction projects. They emphasize the importance of communication, setting realistic expectations, and the responsibilities of both contractors and clients. The conversation also touches on the significance of community involvement and how it shapes the identity of a local business. Through anecdotes and insights, they provide valuable tips for homeowners and contractors alike to foster better relationships and successful projects.

Takeaways

• Great projects are built with communication, trust, and teamwork.
• Customer service is essential in remodeling and construction.
• Setting realistic expectations is crucial for project success.
• Communication should be clear and documented to avoid misunderstandings.
• Clients have responsibilities in preparing their space for remodeling.
• Understanding the difference between a customer and a client is important.
• Community involvement enhances a company's reputation and trust.
• Mistakes in projects are inevitable; how they are handled matters.
• Contractors should offer solutions and options to clients.
• Building a long-term relationship with clients is key to success.

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Produced by Big Dog Media group with Big Dog Business Coaching