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Designing Healthcare that Cares Podcast

Designing Healthcare that Cares Podcast

De : Doctor Podcast Network Dr. Laura Suttin
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Clinician turnover costs health systems $500,000 to $1 million per departure. Most organizations are managing the symptoms. This show diagnoses the structural conditions behind them. Designing Healthcare That Cares is hosted by Dr. Laura Suttin, a board-certified family physician, former healthcare executive, and organizational consultant who works with health system leaders to fix the structural conditions driving clinician attrition. Each episode gives healthcare executives a clearer view of the organizational design problems that produce turnover, and what it actually takes to correct them. Guests are clinician leaders, health system executives, and organizational experts whose experience translates directly to the boardroom. If you lead a health system, a medical group, or a clinical division, and you are tired of watching good clinicians leave, this show is for you.© 2025 Designing Healthcare that Cares Podcast Economie Hygiène et vie saine Maladie et pathologies physiques Management Management et direction Science Sciences sociales
Épisodes
  • Mental Health Leadership: Building Stronger Clinicians Through Reflective Training with Megan Fredrick | Ep72

    Mental Health Leadership: Building Stronger Clinicians Through Reflective Training with Megan Fredrick | Ep72
    Oct 5 2026
    What if the missing piece in healthcare education isn't more information, but more practice?Dr. Laura Suttin sits down with Megan Fredrick, to discuss how experiential learning is reshaping healthcare workforce development. Drawing on more than 20 years of behavioral health experience, Megan explains how treating individuals with serious mental illness inspired her mission to build clinicians' confidence alongside their clinical expertise.The conversation explores how the COVID-19 pandemic transformed behavioral healthcare, creating a growing need for professionals who can confidently navigate complex patient interactions, leadership responsibilities, and emotionally challenging situations. Megan explains how Reflective Training bridges this gap through guided practice, role-playing, structured feedback, and self-reflection that help learners develop practical, measurable communication and leadership skills.Laura and Megan also highlight the importance of investing in people beyond traditional training. They discuss how psychological safety, mentorship, continuous coaching, and meaningful professional growth contribute to stronger teams, improved workforce retention, and more effective leaders. This episode offers valuable insights for clinicians, healthcare leaders, educators, and anyone committed to building resilient, people-centered organizations. Three Actionable Takeaways:Practice, don't just study: True skill development comes through repetition, guided feedback, and real-world application, not simply attending lectures or completing online courses.Lead yourself before leading others: Self-awareness, reflection, emotional regulation, and vulnerability are foundational leadership skills that improve patient care and team performance.Create psychologically safe learning environments: Organizations that encourage coaching, practice, honest feedback, and continuous learning foster greater confidence, stronger engagement, and better workforce retention.About the Show:Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.About the Guest:Megan Fredrick is the Director of Behavioral Health Services in the Department of Psychiatry and Behavioral Sciences at UT Health San Antonio. With more than 20 years of experience in behavioral health, she specializes in workforce development, clinical program innovation, and evidence-based behavioral healthcare.She oversees specialty outpatient behavioral health programs while leading strategic initiatives that strengthen community partnerships and improve systems of care. Megan also co-founded Reflective Training, an innovative learning platform designed to help healthcare professionals build practical communication and leadership skills through experiential coaching, structured feedback, and reflective practice.Website: reflectivetraining.org About the Host:Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com📸 Instagram: instagram.com/drlaurasuttin🔗 LinkedIn: linkedin.com/in/drlaurasuttin📸 Facebook: facebook.com/drlaurasuttinmdRegister for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    31 min
  • The Business of Medicine: Why Physician Leadership and Financial Fluency Matter | Ep71

    The Business of Medicine: Why Physician Leadership and Financial Fluency Matter | Ep71
    Sep 21 2026
    What happens when physicians understand medicine but not the business systems that determine how healthcare is delivered?Dr. Laura Suttin sits down with Dr. Erica Urquhart, former orthopedic surgeon, physician-scientist, author, and longtime private practice owner, to explore why physicians need greater financial and business fluency. Drawing from more than 20 years in independent orthopedic practice and her executive MBA from Oxford Saïd Business School, Dr. Urquhart shares how her "on-the-job MBA" eventually led her to pursue formal business education and write about the forces transforming American healthcare.The conversation examines why business education should become part of medical training, including coding, reimbursement, financial sustainability, resource stewardship, and understanding how physician productivity is measured. Dr. Urquhart explains why financial literacy is no longer simply a useful skill for physicians, it is increasingly necessary for clinicians who want to understand their value, advocate for themselves, and participate meaningfully in healthcare decision-making.The episode also dives into Dr. Urquhart's book, The Invisible Hand Wielding the Scalpel: The Hidden Cause of America's Healthcare Crisis, which examines how financial pressures, insurance requirements, private practice challenges, and other market forces affect patient access and healthcare delivery. Despite the challenges, Dr. Urquhart believes there is hope, and that physicians and patients have an important role to play in advocating for meaningful healthcare change.Three Actionable Takeaways:Develop financial fluency: Physicians don't need to become accountants, but they should understand reimbursement, coding, accounts receivable, productivity metrics, expenses, and where the money flows within their practice or organization. Financial knowledge gives clinicians greater confidence and a stronger voice in healthcare decisions.Recognize your leadership role: Leadership isn't limited to CEOs, department chairs, or executives. Physicians lead teams, influence patients, guide clinical decisions, and shape their communities. Developing skills in communication, delegation, connection, accountability, and difficult conversations can make physicians more effective leaders.Become an informed healthcare consumer and advocate: Understand your health insurance before you need it. Review your plan benefits, know your deductibles and copays, and understand what your coverage requires. Beyond individual healthcare decisions, stay informed about healthcare policy and communicate with legislators when changes affect patients and clinicians.About the Show:Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves.Dr. Erica Urquhart is a former orthopedic surgeon, physician scientist, author, and healthcare economics advocate. With experience in private practice, medical research, and business education, she brings a unique perspective on healthcare sustainability, financial literacy, physician leadership, and health equity. She is the author of The Invisible Hand Wielding the Scalpel: The Hidden Cause of America’s Healthcare Crisis.About the Host:Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine.Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul.When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together.🌐 Website: drlaurasuttin.com📸 Instagram: instagram.com/drlaurasuttin🔗 LinkedIn: linkedin.com/in/drlaurasuttin📸 Facebook: facebook.com/drlaurasuttinmdRegister for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or professional advice. Always consult qualified professionals regarding personal or organizational decisions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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    36 min
  • Healthcare Disrupted: How AI, Leadership, and Medical Education Can Transform Care | Ep70

    Healthcare Disrupted: How AI, Leadership, and Medical Education Can Transform Care | Ep70
    Sep 7 2026
    What if the biggest opportunities to transform healthcare are hiding in the systems physicians work within every day? Dr. Laura Suttin sits down with Dr. Marschall Runge, former CEO of Michigan Medicine and Dean of the University of Michigan Medical School, to explore the challenges facing physicians and the disruptive ideas that could make healthcare more effective, sustainable, and human-centered. From administrative burden and electronic medical records to physician burnout and primary care shortages, Dr. Runge shares lessons from decades of practicing medicine and leading one of the country's major academic health systems. The conversation explores the promise and limitations of artificial intelligence in healthcare. Dr. Runge discusses ambient AI, AI assistants, pharmacogenomics, and the potential for technology to reduce cognitive fatigue rather than simply increase physician productivity. They also examine why interoperability remains such a persistent problem and why AI must be designed around the needs of patients and physicians, not simply billing, coding, or revenue optimization. Dr. Runge and Dr. Suttin also examine the future of medical education, arguing for more meaningful clinical experiences, greater emphasis on leadership and critical thinking, and less reliance on memorization that may no longer serve modern physicians. They discuss medical homes, federally qualified health centers, primary care, physician wellbeing, and what healthcare can learn from models where clinicians have the time and resources to focus on their mission. Ultimately, this episode is a conversation about disruption with purpose: how physicians, educators, healthcare leaders, and communities can challenge outdated systems and help create a healthcare system that works better for everyone. Three Actionable Takeaways: Use AI to reduce cognitive burden, not simply increase productivity: Look beyond documentation and billing applications. AI can potentially help physicians synthesize complex medical histories, identify medication interactions, recognize care gaps, support clinical reasoning, and give clinicians more time to connect with patients.Rethink what physicians need to learn: Medical education should prioritize critical thinking, clinical reasoning, leadership, communication, resource stewardship, and meaningful patient interaction alongside foundational medical knowledge. Reducing unnecessary memorization could create more room for skills physicians actually need throughout their careers.Design healthcare around the mission of caring: Medical homes, integrated teams, and community-based models can give physicians access to the resources their patients need while reducing administrative friction. Healthcare transformation starts by identifying what isn't working and speaking up about how those systems can improve. About the Show: Designing Healthcare That Cares is where leadership meets humanity. Hosted by Dr. Laura Suttin, the show explores what happens when compassion, connection, and courage come together to transform how we care—for our patients, our teams, and ourselves. About the Guest: Dr. Marschall Runge is a physician-scientist, cardiologist, author, and healthcare leader who served as CEO of Michigan Medicine and Dean of the University of Michigan Medical School. He earned his PhD in molecular biology from Vanderbilt University and his MD from Johns Hopkins University, completing residency at Johns Hopkins and cardiology fellowship at Massachusetts General Hospital. A career-long physician-scientist, Dr. Runge has authored more than 250 publications and holds five healthcare-related patents. He is also a Global Book Awards gold medalist and the author of The Great Healthcare Disruption and the medical thriller Coded to Kill. About the Host: Dr. Laura Suttin is a physician, leadership coach, and lifelong advocate for designing systems that truly care. After years of navigating the complexities of healthcare, she realized that compassion and connection aren’t just nice-to-haves—they’re the foundation of great medicine. Today, Laura brings that vision to life through her work as a consultant, speaker, and host of Designing Healthcare That Cares. She helps healthcare leaders and clinicians rediscover their purpose, build resilient teams, and lead with both strategy and soul. When she’s not interviewing changemakers or guiding organizations, you can find her sharing stories that remind us all why we got into medicine in the first place—to make a difference, together. 🌐 Website: drlaurasuttin.com 📸 Instagram: instagram.com/drlaurasuttin 🔗 LinkedIn: linkedin.com/in/drlaurasuttin 📸 Facebook: facebook.com/drlaurasuttinmd Register for the Clinician Leadership Compass course to combat overwhelm and burnout.: www.drlaurasuttin.com/courses The Designing Healthcare That Cares Podcast is for informational and educational purposes only and does not constitute medical, legal, or ...
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    38 min
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