Design with Empathy, Lead with Data: Era Ziroe on Embedding CX into Business Strategy
Impossible d'ajouter des articles
Échec de l’élimination de la liste d'envies.
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
Design with Empathy, Lead with Data: Era Ziroe on Embedding CX into Business Strategy
-
Lu par :
-
De :
À propos de ce contenu audio
What does it really take to make customer experience a growth driver, not just a buzzword?
In this episode, Greg's joined by Customer & Employee Experience Executive Era Ziroe. With a career rooted in empathy-driven leadership and business acumen, Era shares how she’s reshaping CX from the inside out—building cross-functional alignment, breaking silos, and proving that the right experience can drive real business results.
From launching design-led strategies in complex organizations to using data as a competitive advantage, Era explains why personalization, transparency, and internal trust are the new cornerstones of customer-centric transformation. You’ll hear stories of meaningful wins, hard-earned lessons, and what it takes to build loyalty across generations—one intentional decision at a time.
The Path Uncut is hosted by Greg Ng, CEO of Blazer, and is a production of Earfluence.
Vous êtes membre Amazon Prime ?
Bénéficiez automatiquement de 2 livres audio offerts.Bonne écoute !