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Deliver: The Last-Mile Performance Podcast

Deliver: The Last-Mile Performance Podcast

De : Bringg
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Deliver: The Last-Mile Performance Podcast explores the most critical—and most complex—link in the supply chain: the last mile. Each episode features Guy Bloch, Raquel Zanoni, and leading industry voices discussing today’s trends, challenges, and what the future holds for the customer delivery experience.

Check out the Bringg blog to get even more last-mile insights

Follow Bringg on Linkedin

2026 Bringg Economie Politique et gouvernement
Épisodes
  • Don’t Give Customers Away. Keep the Delivery Promise.

    Don’t Give Customers Away. Keep the Delivery Promise.
    Apr 15 2026

    Chris Rupp has led customer experience and fulfillment at Amazon, Victoria's Secret, Albertsons, and Microsoft. She launched the first Prime Day and expanded Amazon's global fulfillment from 4 to 9 countries.

    In this episode, Chris sits down with Guy Bloch and Raquel Zanoni to discuss where CX strategy and last-mile execution fall out of sync, why promise reliability matters more than speed, and what AI readiness actually looks like.

    — Get additional last-mile insight on the Bringg resource page

    — Follow Bringg on LinkedIn
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    49 min
  • How Last-Mile Delivery Impacts High-Value Customer Loyalty—with Ryan Leigh

    How Last-Mile Delivery Impacts High-Value Customer Loyalty—with Ryan Leigh
    Mar 31 2026

    Bringg Field CTO Ryan Leigh joins host Raquel Zanoni to unpack findings from Bringg's 2026 Delivery Experience Study. The data reveals that "power shoppers," consumers ordering 11+ times a month, generate outsized revenue but are twice as likely to leave after a single bad delivery.

    The conversation covers why speed isn't the advantage it used to be, how "profitable delivery" usually just means cheaper delivery, and why the cost of delivery and the price of delivery are two different levers smart retailers decouple. It also digs into the persistent disconnect between the teams making delivery promises and the teams fulfilling them.

    — Get additional last-mile insight on the Bringg resource page

    — Follow Bringg on LinkedIn
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    58 min
  • Connect Siloed Systems That Hurt Last-Mile Performance—with Shweta Bhatia

    Connect Siloed Systems That Hurt Last-Mile Performance—with Shweta Bhatia
    Mar 19 2026

    Guy and Raquel sit down with Shweta Bhatia, a retail technology executive and transformation leader with more than two decades of experience across Advance Auto Parts, Walmart International, Dollar General, and Kohl's, to explore why disconnected systems remain one of the biggest barriers to last-mile performance.

    The conversation digs into how fragmentation quietly increases cost to serve, which KPI collapses first when systems stop communicating, and why full consolidation is rarely the answer. Shweta shares hard-earned lessons on evaluating new technology investments, navigating the build-versus-buy decision, and why people, not platforms, determine whether a transformation succeeds or stalls.

    — Get additional last-mile insight on the Bringg resource page


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    36 min
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