#27. Join Sarah and Neil as they recap from day one at the Future Fund Admin 2026 forum in Sydney.

This episode grapples with whether Australia’s superannuation industry will really consolidate to just a handful of mega funds—and what that could mean for members, small funds, and fund administrators caught between regulatory expectations and practical realities. Sarah and Neil unpack how the growing focus on members’ real experiences is colliding with operational constraints, regulatory change, and technology.

Who should listen:

• Fund administrators weighing the costs and risks of consolidation, especially anyone managing a small or niche fund.
• Trustees or CEOs facing pressure over future business models and trustee structures.
• Operations and communications managers responsible for major regulatory rollouts (like Payday Super), wondering how to actually reach small employers.

That Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.

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Sarah Penn

Sarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia.

• Connect with Sarah on LinkedIn
• Follow Mayflower Consulting on LinkedIn
• Visit Mayflower Consulting website

Neil Benson

Neil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including superannuation funds, banks, insurers, utilities and public sector organisations. His AI startup, Novagentic, was acquired by ChandlerCX in February 2026.

• Connect with Neil on LinkedIn
• Follow ChandlerCX on LinkedIn
• Visit ChandlerCX website

Mentioned in this episode:

ChandlerCX Internactive Statements

It’s annual statement time for superannuation funds and ChandlerCX is busy developing interactive statements that are engaging personalised microsites for members. Think of it like Spotify Wrapped for superannuation. Visit https://www.chandler.com.au/add-ons/interactive-statements.

ChandlerCX