Couverture de Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

De : Sam Stern
Écouter gratuitement

3 mois pour 0,99 €/mois

Après 3 mois, 9.95 €/mois. Offre soumise à conditions.

À propos de ce contenu audio

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern Economie Management Management et direction Marketing et ventes
Les membres Amazon Prime bénéficient automatiquement de 2 livres audio offerts chez Audible.

Vous êtes membre Amazon Prime ?

Bénéficiez automatiquement de 2 livres audio offerts.
Bonne écoute !
    Épisodes
    • How CX Teams Must Evolve To Survive & Thrive In 2026

      How CX Teams Must Evolve To Survive & Thrive In 2026
      Jan 22 2026

      Find Diane Magers on LinkedIn, and her book Experience Rules!


      Find James O'Connor on LinkedIn


      AmplifyXM - a consultancy that helps with CX, rather than a CX consultancy...


      Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


      Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


      My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


      Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

      Hosted on Acast. See acast.com/privacy for more information.
      Afficher plus Afficher moins
      28 min
    • Empathy Has a Hidden Super Power For Customer Experience

      Empathy Has a Hidden Super Power For Customer Experience
      Jan 15 2026

      Empathy is a powerful force for helping us see the world through the eyes of others. Within that broad set of others, there is one "other" that we empathize with far more than anyone else. Knowing this will help you improve your customer experience


      Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


      Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


      My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


      Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

      Hosted on Acast. See acast.com/privacy for more information.
      Afficher plus Afficher moins
      7 min
    • Agreements That Make Great CX Delivery Possible

      Agreements That Make Great CX Delivery Possible
      Jan 8 2026

      Why it's so important to make agreements with your colleagues about how you'll work together.


      Allison Shields on LinkedIn


      Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


      Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


      My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


      Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

      Hosted on Acast. See acast.com/privacy for more information.
      Afficher plus Afficher moins
      39 min
    Aucun commentaire pour le moment