Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus the simple safeguards that keep your tone and authenticity intact. I’m sharing a real client example, golden rules for safe implementation, and your action step for this week.

Grab your free Customer Success Kit to plan your first AI upgrade.

Enrol onto Customer Experience Course.

Or visit www.customercarechannel.com

Hosted on Acast. See acast.com/privacy for more information.

Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch.

Perfect for business owners who feel like they’re constantly firefighting:

• Download your free Customer Success Kit
• Enrol onto the Customer Experience course

Hosted on Acast. See acast.com/privacy for more information.

In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.

Plus — real examples, practical scripts, and the mindset shift every business owner needs.

🎧 Listen to learn:

• The 3-step Acknowledge → Apologise → Act method
• How to defuse anger quickly
• The follow-up most businesses forget
• How to track complaints to find hidden friction
• A real case study where complaints dropped by 80%

Download your free Customer Success Kit here.

Enrol onto my Customer Experience Course here.

Hosted on Acast. See acast.com/privacy for more information.