In this episode of Crossroads; I’m joined by Tam H. Adgal, founder of Outsmart Global, to uncover the hidden mental health toll of artificial intelligence. From her early career in HR to researching the trauma experienced by AI trainers, Tam offers a rare, human-centred perspective on the tech shaping our world.

We discuss:
[1] PTSD and burnout among AI moderators
[2] The ethics of outsourcing cognitive labour
[3] Why regulation often fails the people behind the systems
[4] How digital culture is reshaping empathy; trust; and mental wellbeing

If you've ever wondered what AI looks like behind the scenes (and who it hurts to make it work), this is the episode for you.

On our first episode, I'm joined by Professor Shalom Lappin, an expert on Natural Language Processing from Queen Mary University of London, and Chief Scientist at the Centre for Linguistic Theory and Studies in Probability (CLASP).

We talk about his fascinating career journey from IBM to academia, what AI actually is (and is not), and the complex challenges of governance and ethics in our data-driven world.