� Welcome to Pod Studio！

Today's topic is Building Autonomous Agents in Copilot Studio!

In this extended listening practice, you’ll hear real-life dialogues and natural native English to help sharpen your ears and understand different accents. �️

PLUS!

Discover how to create a fully autonomous customer care agent inside Microsoft Copilot Studio. In this episode, guided by insights from Reza Dorrani’s tutorial, we break down the exact steps to automate email responses for a shared customer care inbox—covering everything from order status updates to product inquiries and complaints.

Whether you’re a business professional, tech enthusiast, or simply curious about how AI can transform customer support, this podcast episode is your ultimate guide to building intelligent agents that work independently and efficiently.

� This session is designed for those who want to:

Learn how to design and define an autonomous agent’s task

Understand generative orchestration for dynamic AI-driven replies

Ground AI agents with knowledge sources like Dataverse tables & PDF files

Automate workflows with triggers such as new email arrivals

Integrate Power Platform connectors for real business actions

Build customer care systems that scale without constant human oversight

� Episode Highlights:

• Defining an Autonomous Customer Care Agent �️

• Using Generative Orchestration for Smarter Responses �

• Adding Knowledge Sources: Dataverse, PDFs & More �

• Setting Up Email Triggers for Real-Time Automation �

• Power Platform Connectors: From Sending Replies to Logging Data �

• Demonstration: Multi-Step Customer Requests Handled Automatically �

� Stay at the forefront of enterprise AI with hands-on strategies to deploy autonomous agents that save time, improve customer experience, and scale support seamlessly!

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