Welcome to the first podcast episode from The Connect-Ed Network! 👋
In this insightful session on "Coaching Strategies and Feedback Techniques,” I am are joined by Susan McRoberts, founder of The Curated Consultancy Susan works with founders and their leadership teams to build progressive people strategies—moving beyond the basics of HR, creating clarity, connection, and culture across organisations.
This capability that Susan brings to startups and scaleups is also vital for Entrepreneurs in Residence (EiRs) and those supporting students and staff in our universities and colleges on their entrepreneurial journey.
In our conversation, we explore why coaching is fundamental for founders who may be technically brilliant but unprepared for the "people side of things". We learn about the key skills that advisers need, including active listening, how to navigate the coaching continuum (balancing directive advice versus coaching), and why avoiding the default of "just giving your opinion" is crucial.
Susan discusses the impact of our cognitive biases—which can lead to "wonky thinking" or faulty shortcuts—and how to remain open and curious when advising founders.
Finally, we dive into effective feedback, including the power of radical candour and the importance of ensuring feedback is actionable using simple frameworks like AID (Action, Impact, Do next).
Ready to explore and enhance your advisory approach?
If you’ve been inspired by what you’ve heard, head over to LinkedIn and search for "The Connect-Ed Network" (with a hyphen!) and join our community of like-minded people. You can also access our resource centre and discussion threads on Connect-Ed's platform on the Community Lab.
Come and join us!
Ross Tuffee
Founder of the Connect-Ed Network.
My thanks to Susan McRoberts for sharing her insights
Susan can be found on LinkedIn: https://www.linkedin.com/in/susan-thecuratedconsultancy/
This podcast series has been made possible by funding and support from:
The Challenges Group: https://www.thechallengesgroup.com/
Scottish Funding Council: https://sfc.ac.uk/
The Community Lab: https://www.communitylab.app/
Podplistic: https://podplistic.com/
Our thanks to you all for your support