In this episode of "Healthcare Inspired," Jennifer McNamara and Maya Turner explore the critical topic of communication in medical practices. They discuss effective communication and compliance in healthcare settings, share personal updates, explore handling requests to write off copays and emphasize the importance of treating every patient equally. Tune in for practical advice and answers to listener questions about compliance and communication. Don't miss out on this informative and inspiring conversation!

What Would You Do?

• Addressing the common compliance question: What to do if a physician asks to write off a copay?
• Understanding the implications of misrepresenting services.
• The importance of accurate billing and coding practices.
• The significance of effective communication within the healthcare team.
• Training front office staff to handle patient interactions and compliance issues.
• Jennifer's new advocacy initiative on communication training in medical offices.

Key Takeaways:

• Always document financial hardships when writing off copays.
• Understand and follow OIG guidelines to avoid fraudulent activities.
• Effective communication and proper training are crucial for compliance and patient satisfaction.

Links and Resources:

• OIG Compliance Guidance on Writing Off Copays
• Healthcare Inspired YouTube Channel
• Terry Fletcher's Podcast Episode on Consultants