Couverture de Code & Compassion

Code & Compassion

Code & Compassion

De : Belinda Russell
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Technology and humanity in healthcare: Designed to work together.

Healthcare is at a crossroads: powerful new digital tools are transforming the way care is delivered, but too often they lose sight of the people they’re meant to serve. Code & Compassion explores how we can redesign healthcare customer experiences to be human-first by blending technology, empathy, and strategy to create better outcomes for patients, providers, and communities.

Hosted by Belinda Russell, founder of Digital Health x Design, this podcast dives into real-world challenges and solutions in healthcare transformation. From rethinking call centers as care centers, to balancing digital front doors with back-office realities, to building empathetic AI, each episode brings stories, insights, and frameworks that help leaders, innovators, and care teams shape a healthier future.

Whether you’re a healthcare leader, CIO, or innovator, you’ll discover actionable insights on omnichannel engagement, healthcare CRM, and future-of-care technology design.

Because the best code in healthcare is compassion.

Belinda Russell Economie
Épisodes
  • Code & Compassion - Technology and Humanity in Healthcare

    Code & Compassion - Technology and Humanity in Healthcare
    Feb 19 2026

    Reimagining Healthcare Through Human-Centered Technology

    Welcome to Code & Compassion, a healthcare podcast exploring digital transformation, patient experience, and empathy-driven innovation.

    In this launch episode, healthcare technology leader Belinda Russell introduces the mission behind the show: redesigning healthcare systems by combining human-centered design, AI, and modern platforms like Salesforce and Genesys to improve patient access and care delivery.

    Healthcare organizations are investing heavily in digital tools; but too often, the experience still feels fragmented. Patients face long wait times. Contact center teams experience burnout. Leaders measure compliance instead of compassion.

    This season of Code & Compassion dives into:

    • Healthcare digital transformation strategy
    • Contact center optimization and patient access
    • AI in healthcare and agentic technology
    • Human-centered design in healthcare systems
    • Measuring patient experience and empathy metrics

    If you're a healthcare executive, CX leader, Salesforce or Genesys professional—or anyone passionate about improving patient experience—this podcast is for you.

    Subscribe now and join the movement to build healthcare systems that balance operational excellence with compassion.
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    2 min
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