Paul Stachura, Chief Claims Officer at Canal Insurance, joins Sean Merat, CEO of Owl.co, to discuss modern challenges facing claims professionals and technology's impact on claims processing. Paul leans on his 35+ years of experience in the industry that include executive positions at Chubb, QBE, and State Auto to highlight the value of empathy, the importance of strong relationships with insurtech vendors, and the opportunity in front of today's generation of insurance leaders to build a future rooted in an AI–human partnership.