Welcome back to Business Friends: The Official Co-Space Podcast where we turn our group chat into real conversations about business, culture, and life.

In this episode, inspired by "Cater 2 U" by Destiny's Child, we're talking about customer service, experience, and what it really means to build a brand that people feel connected to.

We get into how going above and beyond for your customers creates loyalty, referrals, and long-term growth and also where the line is between excellent service and overextending yourself. We talk about setting boundaries, honoring your capacity, pricing with intention, and making sure your generosity doesn't turn into burnout.

We also explore how branded experiences are built, why people don't just buy products (they buy how you make them feel) and how personalization, consistency, and care can become your biggest differentiators in crowded industries.

We kick things off with What's on Your Spirit?, checking in on what's been top of mind as our guests continue to grow and evolve. In The Culture Corner, we talk about how customer experience is shifting and what that means for small businesses. And in The Group Chat, we get real about maintaining quality, protecting your energy, and building systems that allow you to serve well without sacrificing yourself.

Pulling up to the table with me for this episode are:

• Kehvn, founder of The New Caribbean Prints

• Micey, owner of BOSS Salon & Haircare

Both guests have built businesses rooted in care, intention, and community, proving that great service isn't just a nice-to-have, it's a strategy.

Don't forget to like, comment, and subscribe! Oh, and let us know what part of the conversation resonated with you most.