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Call Center Confidential

Call Center Confidential

De : Trey_Briggs
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Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

© 2026 Call Center Confidential Economie Management Management et direction
Épisodes
  • Q & A Pt. 13 - First Call Resolution, Sentiment Scoring, and Agent Morale

    Q & A Pt. 13 - First Call Resolution, Sentiment Scoring, and Agent Morale
    Apr 10 2026

    In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    18 min
  • Applying Six Sigma Methodology to QA Scoring

    Applying Six Sigma Methodology to QA Scoring
    Mar 27 2026

    In this thought-provoking episode, top industry trainer and Quality Assurance expert Trey Briggs discusses how to apply the world-famous Six Sigma management methodology to QA training and scoring to achieve consistent patient-experience excellence. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    20 min
  • How Seinfeld, Socrates, and Elon Musk Can Save the Call Center Industry

    How Seinfeld, Socrates, and Elon Musk Can Save the Call Center Industry
    Feb 27 2026

    In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down First Principles Thinking, a powerful problem-solving method, and how it can revolutionize quality assurance scoring and training. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    14 min
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