Couverture de Call Center Confidential

Call Center Confidential

Call Center Confidential

De : Trey_Briggs
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Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

© 2026 Call Center Confidential Economie Management Management et direction
Épisodes
  • BCI Training vs. AI Automated Scoring, Including Fees and ROI

    BCI Training vs. AI Automated Scoring, Including Fees and ROI
    Jun 4 2026

    In this highly informative episode, top industry trainer and Quality Assurance expert Trey Briggs breaks down the stark differences between the BCI training program and AI automated scoring. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    21 min
  • Q and A Pt. 14 - Mediocre Agents, Managing Tone, and Sentiment Analysis

    Q and A Pt. 14 - Mediocre Agents, Managing Tone, and Sentiment Analysis
    May 7 2026

    In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding how to make mediocre agents great, managing tone issues, and sentiment scoring. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    19 min
  • Q and A Pt. 13 - First Call Resolution, Sentiment Scoring, and Agent Morale

    Q and A Pt. 13 - First Call Resolution, Sentiment Scoring, and Agent Morale
    Apr 10 2026

    In this episode, top industry trainer and Quality Assurance expert Trey Briggs answers listeners' questions regarding first-call resolution, sentiment scoring, agent morale, and scoring challenges. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!
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    18 min
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