Couverture de Call Center Confidential

Call Center Confidential

Call Center Confidential

De : Trey_Briggs
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Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!

© 2025 Call Center Confidential Economie Management Management et direction
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    Épisodes
    • Understanding How AI Digitally Automated Quality Assurance Works

      Understanding How AI Digitally Automated Quality Assurance Works
      Nov 14 2025

      In this super-informative episode, top industry trainer and thought leader, Trey Briggs, breaks down how digitally automated QA was developed, how it works, and how companies routinely tell call center executives it includes AI technology when they know it does not. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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      28 min
    • Q and A Pt. 14 - How to Ensure Every Agent Is Exceptional on the Phone

      Q and A Pt. 14 - How to Ensure Every Agent Is Exceptional on the Phone
      Oct 16 2025

      In this super-informative episode, top industry trainer and thought leader, Trey Briggs, discusses accountability, training versus scoring, and how to make underperforming agents excellent! Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out, y'all!
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      17 min
    • How AI Tech Companies Mislead Call Centers Pt. 2

      How AI Tech Companies Mislead Call Centers Pt. 2
      Oct 13 2025

      In this frank discussion episode, top industry trainer and thought leader Trey Briggs continues to expose the tech industry's deceptive marketing practices aimed directly at call center executives. Trey offers industry-leading solutions based on a unique level of knowledge and expertise. Check it out!
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      18 min
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