What is Day Three in a chiropractic practice, and why does patient training matter? Dr. Lona and Dr. Andrew explain how a structured third visit can improve office flow, reduce patient confusion, and reinforce the expectations established during Days One and Two. They walk through the practical details of teaching patients how to check in, prepare for adjustments, follow their care schedule, and navigate office policies. They also discuss how small inefficiencies add up across a busy shift, why retraining established patients takes consistency, and how the entire team contributes to a successful Day Three. The goal isn't to add another complicated appointment. It's to invest time upfront so patients know what to do, feel comfortable in the practice, and can participate in their care with fewer interruptions.

Key Highlights

02:11 – A lesson from Yellowstone that changes the way you think about the work involved in patient training.

03:31 – The seemingly insignificant details that can quietly disrupt the flow of a busy chiropractic practice.

05:13 – Thirty seconds doesn't sound like much until you do the math across an entire shift.

07:01 – The missing piece between a patient understanding their care plan and feeling completely comfortable in your office.

09:55 – A look inside Dr. Lona's Day Three process and the roles each team member plays in setting patients up for success.

13:42 – An often-overlooked opportunity during the office tour that can influence the culture of your practice.

15:50 – The connection between patient confidence, office flow, and long-term commitment to care.

19:04 – The challenge of changing established patient habits and a simple principle that makes those conversations easier.

25:18 – A behind-the-scenes look at the details your team should have buttoned up before a patient's third visit.

Resources Mentioned
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast

Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast

What does it really mean to do your job as a chiropractor when a patient doesn't fit your usual approach? Dr. Lona and Dr. Andrew explore the responsibility of caring for people with complex needs, knowing when to adapt your techniques, and continuing to develop your clinical skills. Through experiences with patients who have significant health challenges, they discuss the difference between appropriate caution and allowing fear to make decisions for you. They also challenge practice owners to reconsider what patient volume and practice growth represent. Systems, processes, and clinical training should ultimately support one purpose: helping more people receive thoughtful, appropriate care. Sometimes doing your job means adjusting your usual approach, learning something new, or simply being willing to explore how you can help.

Key Highlights

01:36 – Why chiropractors need to separate clinical recommendations from assumptions about what a patient can afford.

04:07 – An unexpected new patient inquiry that challenges the usual appointment schedule, examination process, and clinical approach.

07:35 – Recognizing when your standard adjusting techniques are inappropriate and why a more individualized approach matters.

10:17 – The distinction between healthy clinical caution and allowing fear to prevent you from exploring whether you can help.

11:06 – Rethinking patient volume as a measure of how many people your practice has the capacity to serve.

14:08 – Why being one of the few professionals able to provide a particular service comes with both responsibility and opportunity.

17:40 – How difficult cases can reveal gaps in your clinical skills and motivate you to expand your training.

20:00 – A long-term patient relationship that illustrates the importance of adapting care, respecting medical complexity, and being part of a broader care team.

Resources Mentioned
Learn more about the TRP Remarkable Practice Immersion - Nov 13 - 14, 2026 in Adelaide, AUS - https://theremarkablepractice.com/upcoming-events/  

To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast

Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast

What makes a great Day Two report of findings, and how do you help patients understand the care you're recommending? Dr. Lona and Dr. Andrew explore why an effective Day Two conversation goes beyond following a script or explaining examination findings. They discuss how to connect care recommendations to the patient's goals, communicate in a way that fits the person sitting in front of you, and explain the frequency, duration, and purpose of care with confidence. From using relatable analogies to presenting a clear plan based on objective findings, they show why patients need more than information. They need to understand where they're going, why the recommended care matters, and what it will take to get there.

Key Highlights

02:00 – A different way to think about scripts that helps you learn the structure of a great Day Two without sounding robotic.

04:06 – How the story you uncover on Day One becomes the foundation for connecting with patients and guiding the Day Two conversation.

06:01 – Using what you know about a patient to explain care frequency in language that already makes sense to them.

08:00 – Why recommending care one week at a time can leave patients without the information they need to make an educated decision.

12:10 – The distinction between explaining what your care includes and helping patients understand the outcome they're actually working toward.

14:30 – Recognizing when your report of findings needs more explanation and when continuing to talk may be working against you.

16:11 – Rethinking the report of findings as an opportunity to help patients understand their options rather than simply trying to sell a care plan.

20:04 – Why patient goals and objective examination findings both matter when creating recommendations you can confidently stand behind.

24:07 - Expanding patient care doesn't have to mean moving away from chiropractic principles. Dr. Pete speaks with Dr. Caleb Braddock from Success Partner Genesis Back and Neck about integrating spinal decompression into existing practices. They explore how a partnership model with built-in marketing, patient management, and clinical protocols can help chiropractors serve patients with complex disc conditions while creating new opportunities for sustainable practice growth.

Resources Mentioned
Learn more about the TRP Remarkable Practice Immersion - Nov 13 - 14, 2026 in Adelaide, AUS - https://theremarkablepractice.com/upcoming-events/  

For more information about Genesis Neck & Back, please visit: https://genesisback.com/

To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast

Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast