What is Day Three in a chiropractic practice, and why does patient training matter? Dr. Lona and Dr. Andrew explain how a structured third visit can improve office flow, reduce patient confusion, and reinforce the expectations established during Days One and Two. They walk through the practical details of teaching patients how to check in, prepare for adjustments, follow their care schedule, and navigate office policies. They also discuss how small inefficiencies add up across a busy shift, why retraining established patients takes consistency, and how the entire team contributes to a successful Day Three. The goal isn't to add another complicated appointment. It's to invest time upfront so patients know what to do, feel comfortable in the practice, and can participate in their care with fewer interruptions.

Key Highlights

02:11 – A lesson from Yellowstone that changes the way you think about the work involved in patient training.

03:31 – The seemingly insignificant details that can quietly disrupt the flow of a busy chiropractic practice.

05:13 – Thirty seconds doesn't sound like much until you do the math across an entire shift.

07:01 – The missing piece between a patient understanding their care plan and feeling completely comfortable in your office.

09:55 – A look inside Dr. Lona's Day Three process and the roles each team member plays in setting patients up for success.

13:42 – An often-overlooked opportunity during the office tour that can influence the culture of your practice.

15:50 – The connection between patient confidence, office flow, and long-term commitment to care.

19:04 – The challenge of changing established patient habits and a simple principle that makes those conversations easier.

25:18 – A behind-the-scenes look at the details your team should have buttoned up before a patient's third visit.

Resources Mentioned
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast

Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast