Static health scores are broken—and AI is here to fix them. In this episode, we explore how AI is helping Customer Success teams build dynamic, predictive health scores that go beyond gut instinct and outdated rules.

You’ll learn:
✅ Why most traditional health scores fail
✅ How AI brings in signals like sentiment, usage, and engagement
✅ A step-by-step guide to building a smarter score without a data science team

Whether you’re a solo CSM or leading a scaled CS org, this episode gives you the tools to get started—fast.

What if you could get back hours of your week—without sacrificing quality?

In this episode of Beyond Renewals, we explore real-world AI tools that are helping CSMs automate the admin and focus on what really matters: driving customer outcomes. From meeting notes to QBR prep to email follow-ups, you’ll hear practical use cases you can start using today.

🎯 What’s inside:

• 5 everyday AI tools that save time

• Use cases for meeting recaps, sentiment analysis, email drafting & more

• How to start—even if you're not “techy”

• Pro tips for keeping it human while working with AI

  
  

Let’s trade the busywork for better work. Tune in and try one thing this week.

AI is reshaping Customer Success—but it’s not here to replace you. It’s here to elevate you.

In this episode of Beyond Renewals, we kick off our AI mini-series by breaking down the real impact of AI on CSMs. We unpack what’s changing, what isn’t, and the four key skills you should start sharpening today.

🎯 You’ll learn:

• Why emotional intelligence still wins in a world of AI

• What tasks AI is best suited for

• How to transition from task-doer to strategic advisor

• The exact skills that’ll future-proof your CS career

  
  

This one’s for every CSM who’s curious, maybe a little nervous—and ready to lead the shift.