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What does “good” actually look like in home-based care? We dig into a clear, practical answer and show how a four-pillar maturity model transforms messy data into confident decisions. With AlayaCare’s Alex Skinner, we break down operational excellence, employee experience, health outcomes, and financial performance, then map them to the few metrics that truly move the needle.

You’ll hear why benchmarking needs two angles — trend your own progress and compare against look-alike peers — to avoid blind spots and focus on the right bets. Alex walks us through live examples of scheduler productivity and authorization utilization, revealing how standardized definitions, quartiles, and time-series views help leaders see impact fast. We also explore why some tempting metrics got cut, how customer success coaching adds crucial context, and how to resist “what’s easy to measure” in favor of “what’s worth measuring”.

Episode Resources:

• Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based care
• Blog: 3 steps to leverage data science in home care
• Toolkit: Growth in home-based care: How to make the most out of your data
• Video: Elara Caring: Harnessing data for better patient outcomes

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.