In this conversation, Shannon Anderson, founder and CEO of GritHR Solutions, shares her journey in the HR consulting industry, discussing the challenges and successes of scaling her business. She emphasizes the importance of establishing repeatable processes, understanding the customer journey, and effectively communicating with clients. Shannon also highlights the significance of hiring individuals with grit and coachability, as well as the need for operational changes and technology integration to support growth. She concludes with valuable advice for aspiring entrepreneurs, stressing that not all money is good money and that failure is a part of growth.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Akash Goel, co-founder and CEO of Atica, discusses his journey from a business analyst to leading a tech-driven hospitality company. He shares insights on operational efficiency, the importance of metrics for success, and the challenges of scaling a business. Akash emphasizes the need for a diverse team and a strong company culture, as well as the significance of celebrating successes and learning from failures. He concludes with advice for entrepreneurs on navigating different growth stages in their businesses.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Jared, the CEO of Tire Agent, discusses the evolution of his company from its inception to becoming one of the largest tire retailers in the country. He shares insights on navigating operational challenges, the importance of key metrics, and the strategies for scaling operations effectively. Jared emphasizes the significance of delegation and trust in leadership, as well as the lessons learned throughout his entrepreneurial journey.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, David Anderson discusses the evolution of his company, Field of Talent, from a project-based recruitment model to a more innovative recruitment as a service approach. He emphasizes the importance of being proactive in talent acquisition, the metrics used to measure success, and the consultative nature of recruiting. David shares insights on building repeatable processes, lessons learned as an entrepreneur, and strategies for future growth, including the use of data to drive recruitment decisions.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Margarita shares her inspiring journey from Colombia to becoming a successful entrepreneur in the frozen food industry with her brand, MasPanadas. She discusses the challenges and triumphs of scaling her business, the importance of customer feedback, and the operational hurdles she faced while transitioning from a home kitchen to a manufacturing facility. Margarita emphasizes the need for resilience, adaptability, and a data-driven approach in entrepreneurship, while also highlighting the significance of building a strong team and maintaining quality during growth.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Patrick Dichter shares insights on his journey with Apple Tree, an accounting firm he acquired four years ago. He discusses strategies for growth, the importance of productizing services, and the operational models that support small businesses. Patrick emphasizes the significance of implementing frameworks like EOS for efficiency and highlights common challenges faced by small businesses, especially in recruiting and pricing. He also delves into the nuances of business sales and the critical role of operational due diligence. The conversation concludes with key takeaways on maintaining a healthy gross profit margin.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Andrew Martino, founder of Ghost Truck Kitchen, shares insights into his innovative restaurant model that prioritizes quality over quantity in takeout and delivery. He discusses the operational strategies that have led to the company's growth, the importance of customer experience, and the challenges of entrepreneurship. Andrew emphasizes the significance of hiring passionate team members and the need for effective communication within the team. He also explores the new business model that combines takeout with a full-service restaurant, aiming for sustainable growth while maintaining high standards of food quality.

What You’ll Learn
♦ How Ghost Truck Kitchen redefines takeout, delivery & catering with a “quality-first” philosophy
♦ Why scaling isn’t everything — and how Andrew prioritises sustainable, profitable growth
♦ The role of passionate hiring in building a loyal, high-performing kitchen team
♦ Why constant testing & refinement are non-negotiable for consistent food quality
♦ Operational communication strategies that keep fast-paced restaurants running smoothly
♦ How to understand customer needs and turn insights into better menus & experiences
♦ The future of hybrid models combining takeout efficiency with full-service hospitality
♦ Real-life lessons on entrepreneurship, resilience & staying obsessed with the work

If you’re a UK restaurateur, cloud-kitchen operator, food-delivery entrepreneur, or hospitality investor, connect with Andrew to explore collaborations, consulting opportunities, and insights into building high-quality, scalable food concepts.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

In this conversation, Dr. Sera Lavelle shares her journey from being a clinical psychologist to co-founding an app focused on emotional eating. She discusses the operational differences between running a therapy practice and a tech startup, emphasizing the importance of company culture, feedback loops, and agile methodologies. Dr. Lavelle also highlights her experience managing a large team of interns, the challenges of project management, and the lessons learned in balancing compassion with business needs. She envisions scaling her app to reach a broader audience while maintaining a focus on mental health and wellness.

We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.