Quality Isn't What You Say It Is, It's What They Experience:

Why Product Relevance, Honest Feedback, and Knowing Your Audience Determine Sales, Retention, and Trust

In this episode of Been There, Sold That, Brianna Henley and Phil Whitebloom explore a topic that businesses have at times been known to try to talk their way around: product and service quality.

While strong sales techniques, compelling messaging, and efficient processes all matter, Phil and Brianna unpack why none of them can overcome a product or service that does not truly deliver on its promise. They discuss how quality is relative, how selling the right product to the wrong audience leads to poor experiences, and why misaligned expectations quietly erode retention, trust, and credibility. Drawing on real-world examples from consumer buying behavior, online reviews, and decades of B2B experience, Brianna and Phil explain why feedback is not something to fear, but something to actively seek out. From user groups and direct customer conversations to listening closely to salespeople who are closest to the customer, they outline how smart companies stay relevant as markets and buyer expectations change.

If your sales team is doing "everything right" but results still feel inconsistent, Phil and Brianna share why the issue may not be sales execution at all, but product relevance, audience fit, and the feedback loops that support both.

Brianna Hendley, Founder of Achievant Coaching| bhendley@achievantcoaching.com | www.achievantcoaching.com

Phil Whitebloom, Founder of Been There Consulting Services | phil@beentherecs.com | www.beentherecs.com

Phil's book - Handling Objections: Clues For Closing The Sale is available at Amazon

Everyone wants better results - the real challenge is knowing when to act and what to act on.

In this episode of Been There, Sold That, Brianna Henley and Phil Whitebloom talk about why waiting often feels like the safest option in business, and why it rarely delivers the outcome leaders are hoping for. Problems in leadership, operations, growth, and revenue do not resolve themselves simply because time passes.

Business improvement comes from clear, intentional action.

We explore why capable, experienced business owners and leaders hesitate, how delay shows up across different areas of a company, and how waiting can quietly become a default approach instead of a deliberate decision. More importantly, we discuss what taking action actually looks like in the real world, without hype, theory, or motivational noise.

If you've ever found yourself thinking, "Let's give it a little more time," this conversation will help you decide whether time is truly your ally or just another way to avoid making a necessary move.

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We'd also love to hear from you.
If there's a topic you'd like us to cover, a question you want answered, or a comment on something we've already discussed, reach out and let us know. This podcast is built on real conversations, real experience, and real results.

Brianna Hendley, Founder of Achievant Coaching| bhendley@achievantcoaching.com | www.achievantcoaching.com

Phil Whitebloom, Founder of Been There Consulting Services | phil@beentherecs.com | www.beentherecs.com

Phil's book - Handling Objections: Clues For Closing The Sale is available at Amazon

Every salesperson and every business hits a slump.
The real problem is not the slump. It is what you do next.

In this episode of Been There, Sold That, Phil Whitebloom and Brianna Hendley talk about how tobreak out of a sales slump by changing behavior, energy, and mindset, and how making the process fun can reignite momentum faster than grinding harder ever will.

They share real stories from decades in sales and recruiting, including call blitzes, creative contests, personal challenges, and unconventional outreach ideas that actually worked. The common thread is simple. When activity drops, follow-up slows down, and confidence dips, the answer is not to retreat. It is to reengage with purpose and creativity.

This episode covers:

• Why sales slumps happen to everyone
• How reduced activity quietly makes slumps worse
• Turning prospecting and follow-up into a game
• Creating personal and team challenges that drive action
• Using creativity to reenergize outreach and conversations
• Why momentum builds confidence faster than motivation

The takeaway is clear.
Do not wait until you hit the bottom of the slide. Take action early, have fun with it, and let momentum do the heavy lifting.

If you found value in this episode, please follow the Been There, Sold That podcast, like the episode, and share it with someone who could use a reset.

We would love to hear from you.
Have a story, feedback, or a topic you want us to cover?

Visit https://beentheresoldthat.com and reach out. We read every message and we respond.

Until next time,
Good selling.

Brianna Hendley, Founder of Achievant Coaching| bhendley@achievantcoaching.com | www.achievantcoaching.com

Phil Whitebloom, Founder of Been There Consulting Services | phil@beentherecs.com | www.beentherecs.com

Phil's book - Handling Objections: Clues For Closing The Sale is available at Amazon