BEST PRACTICES FOR CUSTOMER SUCCESS
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BEST PRACTICES FOR CUSTOMER SUCCESS
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We will talk about an important aspect of any organization or business, and that is customer success. If you listened to our previous episode on online reviews with Sagi Reuven, you would know that customer happiness should be a top priority of every organization. A good 70% of successful, growing businesses say that customer satisfaction is of extreme importance, which means that fostering an emphasis on this part of business is necessary for success.
Everyone may already know and understand this; however, some organizations may not be putting a strong focus on it or may be doing something that is detrimental to their customer success efforts.
Today, our guest will help share with us some of the best practices for customer success based on her experience, as well as some of the pitfalls to be aware of and avoid in order to help retain customers.
Join us with one of Open iT's Regional Account Managers, Dorcas Baligod.
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